How to avoid duplicate records for Services and Offerings?
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02-24-2024 11:04 AM - edited 02-26-2024 12:07 AM
Hello,
Our service portfolio owners are creating duplicate Services and service offerings.
OOB I dont see any control on this. With same NAME, you can create multiple Business service records.
Q1 - We are planning to 'NAME' field as unique in dictionary? Would this be fine? Any issues with this? (was just wondering why ServiceNow had not done this OOB just like how its arleady done for 'Groups' table)
Q2 - Today have you implemented any such controls?
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02-24-2024 11:10 AM
Hi @Suggy
Greetings!!
We had same issue earlier and as to avoid duplication, we created a custom field names as UniqueID and make this mandatory, and after that issue get resolved, but OOTB nothing available.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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02-25-2024 04:18 AM
Hi Atul,
Here I am talking about occurrence of duplicates for manual entry. Can you tell me how that custom field 'UniqueID' can be used.. with more details please 🙂
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02-26-2024 12:07 AM
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