How to change form view for the End (ess) users

[Hari1]

Hi,

The end user with no roles is not able to see all the fields on the incident form that the itil role user can see. How can i change this?

I did see that the business rule "incident query and incident function" is preventing the ess user view.
But i need the end user to see all the incident form fields that an itil role user is able to see.

Can someone help me out with this?

Regards,

Hemanth N

[Swapnil Soni1]

Hey Hemanth,

Please try this-

Name: Restrict View by Role

Type: System UI > View Rules

Table: Any

Description: Generally the view used on a form is controlled by either specifying the sysparm_view parameter in the url or module properties, or by inheriting the view from the previous form or list. Sometimes this does not apply, such as when opening a referenced field form from a record producer. In this case, you may want to control the view of the form based on roles. This script assumes there is a view called ess available to the current table.

Parameters:

• view - A string containing the name of the current view.
• is_list - A Boolean value indicating whether this is a list view.

Script:

(function overrideView(view, is_list) {
//Force non-itil users to use the ess view
if (gs.hasRole("itil"))
{return;}
if (view.startsWith("ess"))
{return;}
// do not change view if it starts with sys_ (e.g. sys_ref_list)
if (view.startsWith("sys_"))
{return;}
answer = "ess"; // set the new view to answer
})(view, is_list);


Pleasa mark correct or helpful if this works.
Thanks
Swapnil

[Dhananjay Pawar]

Hi,

If you want to show all fields to end use then add ITIL role to end user, He will able to see all the fields.