Resolved! Guided Tours on Agent Workspace
Hi, I was curious if anyone had ever tried to create a guided tour with Agent Workspace? I look through the Standard UI's and custom starting pages and it's not working so just looking for any guidance.
Forum Posts
Is ServiceNow going to keep using AngularJS after it's deprecated in July 1st, 2021?
AngularJS, the predecessor of the Angular framework - which is more stable than ever - will end its long term support in 1 year, accoding to their blog post. That means it's not going to receive any more fixes or updates. Will ServiceNow keep using i...
Resolved! Unable to load Flow execution context.Resulting in error after 3-5 minutes
My team used flow designer for onboarding new partners. The flow consists of multiple sub-flows and actions in it. It executes perfectly fine, but when I try to view the context, it throws me an error. Below is the error message I get { "name...
Resolved! Passing variables to a workflow called from flow designer
Hi All I'm trying to use flow designer and i'm not sure how i'm supposed to pass variables from flow designer into a workflow Specifically i'm trying to use a trigger condition on the sys_user table to the effect of where the user is making a change...
Resolved! How to hide some incident tickets from global or any search?
We have some security Incidents classified by category. These Incidents must be searchable only for user with "security_incidents" role. I was able to control these from the Incident List view. But I do not know how to hide them from the search on to...
Resolved! Dependent Fields in Record Producer
I am trying to create a record producer for the dmn_demand table. The field 'type' is dependent on 'category' and through a number of iterations of trying to mimic what people have done on incident record producers with category/subcategory I have th...
How to use single variable set multiple times in a catalog
Hi ,I have created a variable set and have to use it multiple times in a catalog at different order.Can I some how copy all the variables of variable set and just change name for 2nd and 3rd variable set.I tried insert but variables are not getting...
Resolved! What can I use to brand all emails / notifications ?
Hi everyone, I create an email design for my company and we wanna use it for all of our emails. Is there a way to have the design template somewhere and call it for different notifications? Right now if I use a template in a Notification and I add c...
Resolved! Orchestration - PowerShell target host
I'm trying to determine what value (server name) goes into the Target host field in a PowerShell activity. I've read several responses in the community and also the Orchestration Tips and Tricks but my results don't seem to match what is mentioned i...
Resolved! Is it possible to permanently add custom color codes to Rich HTML editor color palette?
We have some custom color codes that we are applying to a large number of items as part of a rebranding effort in our ServiceNow environment. The color codes were selected specifically to match corporate color codesm so they don't match the standard ...
Requested items still show state as open even though the task associated with the request has been closed/complete.
I have about 100 requests that will not change state to closed. These are for catalog items that have been approved, the tasks have been done and marked closed complete. The requests still show as open in My Requests.Of interest is that the RITM for ...
We would like to receive notification the unexpected node restart.
Hi, We are facing java.lang.OutOfMemoryError: Metaspace error(KB0960944) 2 or 3 times a week on an irregular basis on our production instance, and the node is restarted each time, it causes problems with some scheduled jobs and UIs. We can't implemen...
Email Notification on parent table
Hi experts, How to send email notification on Parent table when child tables' record is updated/inserted. I created an email notification on parent table, but it doesn't work triggering records are updated/inserted on child tables. I want to use Noti...
Resolved! I am unable to install mid server
I am unable to install mid server, On my home laptop I have servicenow instance for practice, I have created a mid server user "miduser" and pwd "miduser123". when i am clicking on Jakarta mid server installer then it is asking the URL,mid server use...
Resolved! Create multiple records through Flow Designer from Record Producer
Hello, I have a record producer with multiple Multi Row Variable Sets. I need to create a flow, when a record is created from the Flow, it needs to grab all the line items from each MRVS and create a new record. How can I do this? Thanks!
