i have a Knowledge base "VDB Knowledge" and i need when we create a article in this KB,it should be published once the article is submitted we set “Publish workflow” to “Knowledge – Instant Publish” expecting that newly created articles would not n...
In trying to design our Service Catalog, I am a little unsure of the best approach for some things and I would appreciate knowing how others use it.Here are a few things that I'm trying to decide between creating as a Record Producer or a Catalog Ite...
I have a custom task form whose view is governed by view rules. If I want to force a specific view only in the service portal, can I do it only using view rules?
I have a catalog item with a variable called nh_department. nh_department references the User table’s department field. When I add the ‘Update User record’ action in Flow, I can’t map the user’s input on the catalog item nh_department to the User tab...
Hi, I am integrating Servicenow instance with other tool. the payload which I have to send from Servicenow to other tool can be fetched by a rest call and I am storing this in a rest message and giving some inputs to some variables by setstringparam...
Hi all,I remember seeing this discussed a while ago on either SN community or in SN's documentation, but for the life of me, I can't find it anywhere.We have a number of knowledge articles regarding I-9 and W-4 forms, and many end users search for th...
How to get record producer variables values into email script? Let me explain in detail. I had 4 variables on my record producer, I need to use that variables values in my email notifications.
hi, I am facing a phenomenon where a message remains when I approve it on a portal page(id=hrm_todos_page).The message can be displayed, but how can I clear the message? Regards,
I'm trying to make SNow execute commands on a target Linux server (EC2) via SSH from Flow Designer. Could someone please advise me on how to achieve this? I already set up the MID server and installed "IntegrationHub Professional Pack". *I found SSH-...
I have a user who some how has created two draft Knowledge articles with the same number. In what scenario could this happen?
Suppose we have two tables, table1 and table2. If we delete a record in table1, that record must be deleted in table2. please provide a javascript program for a business rule to delete a record..
Hello, I need to show the requested items with a certain request-number. Therefore I query the sc_req_item table. Here is my code, but I don't know what is the right name for the field with the request-number: var gr = GlideRecord('sc_req_item'); gr....
Configured oauth authentication between 2 service now instances. It is working for admin users. But getting below error for ITIL users. Please assist. "com.glide.communications.ProcessingException: User Not Authenticated. OAuth token has expired or h...
Hi All, We have created an email notification script to create a report and i am not able to see all the records. notification script: (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbo...
Hi all, I'm trying to configure a default filter for the Task SLA related list in the Incident form. The purpose is that users will only see SLAs of type SLA, while types Underpinning Contract and OLA will be filtered out. I've tried step by step s...
