I have experimented by setting the Valid To date in a Knowledge article to a specific day. But that day comes and goes and the article is still there in a published workflow state. Is there something else that needs to be triggered or set t...
I am trying to create a portal pop-up window (modal) that displays when a user accesses a CLOSED task record in portal (incident, request item, change, etc.). This modal should instruct the user that the record they are accessing is closed and provi...
I would like to get an example on when or why would you use HTML or WIKI on Knowledge articles. or what is the purpose of this attribute. Article typeThe type of article, either HTML or wiki. Note: This field is only visible in the standard templa...
Hi there I want to add company specific icons into the glyph list in ServiceNow. How can I do this please?
if the incident state field value is resolved then that records only visible for particular users based on the role. can anyone please help me with this... thanks, upendar
Hi everyone, I'm using a Form fields component to display the content of a record. The fields are of course editable. My question is, after editing the fields, how do I save the new data / update the record? I imagine I'd have to use a button compone...
Hi! I'm trying to set up Agent Chat, so that our users can live chat to our agents from the Service Portal. I initially set up Connect Support, which was quite straight forward, but we also want to start using the new Agent Workspace and I haven't fo...
We want to compare values from the particular Fields in all the records of a particular table. Like in the Normal incident table we want to compare the values from Service, Service offering and configuration item as highlighted below on all the recor...
Hi Experts,I am looking for a easy way for exporting and importing a Service Catalog Item from one instance to another.Exporting each and every field and scripts with variables sets seems to be a very difficult process.Is there any one short step to ...
As we are all aware that "Column Level Encryption (CLE) is replaced by Platform Encryption" However customer still has a choice to either go with Column Level Encryption (CLE) or Platform encryption (PE). can anyone please share primarily differenc...
Hello everyone, a pleasre to meet you all. On the reference field when use the user_name to search a user appears first the values of the column name of the sys_user's table. So, when choose that user, it sets on the name and not the user_name that ...
Hi guys, I'm hoping someone can help me with this as I've been hitting my head against a brick wall all day. I have a Catalog Item with start and end date variables (sDate and endD), both of which are Date type variables. What we need is a validati...
I am looking over Service Level Agreements and something that stands out to me is the following. I do not see a way to apply a Service Level Agreement to a specific service catalog item. I see that you can apply an SLA to a table. Is anyone aware of ...
Hi All, When we went live with our ServiceNow instance (March 2017) we had list V3 enabled, so I am not used to the list V2. List V3 has since been deprecated and we are seeing more of our Hi tickets been linked with issues for List V3, so we are st...
I am looking for a way to automatically apply a pre-defined checklist template to an incident or service catalog task when a specific substate is selected. We do QA on random incidents and tasks, and the substate determines which incidents and requ...
