How to change the ess user view to default view

[Hari1]

Hi,

I have created a new form by taking the fields of incident form.

When the end user- "user with no roles" login he is not able to see all the fields, But when a user with itil role login he is able to see all the fields.

I need the ess user to see all the fields as that of itil user without providing the role itil to the ess user.

I trying doing the below changes, it's working for itil user but not for ess users.

Can anyone please help me out on this?

[Pradeep Sharma]

Hi Hemanth,

Did you check View rules?

https://docs.servicenow.com/bundle/orlando-platform-user-interface/page/administer/navigation-and-ui...

- Pradeep Sharma

[Hari1]

Hi Pradeep,

Yes i did try that but doesn't seems to work.

REF:: End user view

View of ITIL user:

[Ankur Bawiskar]

Hi Hemanth,

for end user which view he/she is able to see? Is their any view rule configured? if yes then you would possibly require to add the required fields you want to show in that view

Regards
Ankur

[Hari1]

Hi Ankur,

I am not able to see any view associated. No view rule as well. Keeping in consideration if the view was ess and i tried to create/ add new fileds to ess view i am not able see those fields when i end user view the form.