Hi, I was wondering how to make the 'Ask for approval' action return when the approver has selected the approval state "More information required". Is it possible? It seems to be numb to everything except the "Approve" and "Reject" options.
Hello, I have a simple fix script. After the update, I want to alert how many records were updated. How can I do this? flagIncident(); function flagIncident() { var actIncGR= new GlideRecord('incident'); actIncGR.addEncodedQuery('priority=4^...
Hello, I have a UI Page with a g:ui-date jelly-tag. Is it possible to have an onChange function on this field? So that when you change the date, the function is called.
Dear all, The Get Catalog Variables action fetches the group name provided through the catalog item. But it only fetches it and returns the Sys_ID to the email body when I used the data pill picker to reuse the group name in the body. Here Parsed re...
Hello I have a requirement where on service portal record producer form , when the user enter a data in a field and select the next field it should be readonly , is this possible ? if yes can some one help me with the code Thanks in advance
We upgraded to Fuji and I noticed that when you try and add variables to an Item under Service Catalog > maintain items the insert and stay is not at the top of the screen and you have to right click. Also if you are trying to add choices to a sele...
Need a modal popup when session timeout in service portal.... I created UI page, UI script, Script includes to show modal popup in servicenow instance side, the same popup want to show in portal side.. can anyone suggest ?
While setting up LogMeIn Rescue integration, setting up the OAuth Token refresh I receive this message: Read operation against 'oauth_entity' from scope 'x_lomei_logmein_re' has been refused due to the table's cross-scope access policy I checked th...
I'm building a transform map that uses a lot of scripting. I'm new to scripting, but in my experience Servicenow is kind of wonky in what works when scripting based off of how it is executed.Is there a way for me to test a transform map on only a f...
hey gang,I'm debugging some ACLs, one in particular has a condition I'm trying to set in script so that the logged in user can read fields on a record only if they are the current entry in one of the fields.which is of these would be correct? does ...
Am revisiting this old question, to understand which status field to use on CIs - install_status, hardware_status or operational_status. Would be keen to know what other people are doing around this.The 3 OOTB status fields are:hardware_status (and...
What is the difference between GlideTableCleaner and GlideMultipleDelete? Both of these APIs are referenced in the Script Include ImportSetCleaner. Neither API appears to be documented.
Hi, I cannot fing any logs related to exporting data from the platform. For example, if an admin goes to the sys_user table and exports the data as XML or Excel or otherwise, I would like to see a log confirming that activity. I don't think there is ...
Hi,I'm having an issue with the Approval Record widget on the portal, in one of my service catalog items I have 4 checkboxes, now if the chackbox has a value of false, I don't want it to show on the Service Portal Approval Record widget. I have a s...
I'm trying to send an attachment to a third party service (DocParser) in order to extract the text via OCR and return back structured data. The api documentation for DocParser says to use form-data in the body with file_content as they key and the fi...
