Is it possible to update the Stage of a RITM via REST api
I'm wondering if it is possible to modify the stage of a RITM via REST API?
Forum Posts
Resolved! Password Answers for Enrollment
Is there a way to do an upload of information to populate at least 1 question for user's Password Enrollment? Our Security team would like to be able to pull all user's hire date and input that as a security question answer for Password Enrollmen...
Resolved! Is there any way where we can export a pivot table of a report into xlsx or csv format
Hi Everyone, thanks in adv, I have a requirement to export Pivot based reports to excel sheets. Is there a way where this can be achieved in service now other than getting the list data and manually creating the pivot. Please let me know if there is ...
Resolved! Flow Designer - Create Task Action getting Error
Hi All, I've created a flow that calls several subflows. This executes on insert of a record in a custom application. We are getting end users to create the record on the portal via a record producer. The first few steps are executing as expected,...
Workflow timer is getting cancelled
Hi, For some reason, the attached timer workflow is getting canceled. What is the best way to fix this workflow? Steps for the workflow is as below 1. Get the type of request - This is from the variable field of the requested item and it should updat...
Resolved! RITM not closing when SC_task is closed
I have a workflow that is generating multiple RITMS and SC_tasks from a list collector. Many thanks to @Brad Bowman for helping me get this completed using a workflow script. A RITM is created with the master collection of apps requested and a sepa...
Resolved! Flow Designer - need help with sending email
Hi Guys, I need to send an email from a Flow Designer. The email must contain the values of a list collector. I need help adding these values to the body of the email. Example email: Hi Joe, Request #123456 has been completed. You are now the owner o...
SSO Configuration via MID Server
Dear Team. Is it possible to configure SSO via MID Server? Our client has a SSO Agent. Here is our client's SSO Architecture below.
How to add a print button on a service portal page
Hi , I have a requirement to add the "Print" button on the Service portal page if any user opens his requests he should get a print button on the top of the page and when he clicks on the print button he should be able to print all his request de...
Resolved! Custom field on Compose tab in Agent Workspace
Hello dear Community, Our client's Case Management process requires Agents to provide an update type for any updates they do to a Case. We have supported this functionality by adding a select box with the update types. In the IT Expert Interface this...
Resolved! How to get a Text box when a checkbox is selected in a service catalog
Hi I have a requirement to get a Text box displayed when an Checkbox is selected how can i achieve this in service catalog T
Identification Error: NO MATCHING ATTRIBUTES
Hello friends, I was testing the Identification payload against the cmdb_ci_win_server table which has below identifier entries: 1. Serial number against cmdb_serial_number 2. host_name against cmdb-ci-win_server. 3. fqdn against the cmdb_ci_win_ser...
Resolved! Workflow().broadcastEventToCurrentsContexts(gr, 'update', null) is not starting the Workflow
I have a custom choice in the sc_task if that choice is selected the workflow is stopping if the task state is change to closed cancelled(custom choice) I have created a BR on sc_task to start the work flow again i have used Workflow().broadcastEven...
I am confused that, why can't we use dot-walking instead of Ajax call to auto populate fields?
Hi Everyone, I have a doubt that, when I want to populate Manager, Department, Title or some other fields depending on some reference field( which is referring to user table), why can't we use Dot-walking instead of GlideAjax. For example I have a Re...
Resolved! RITM showing State as Work in Progress greyed out
Hello there. We have a few RITMs, Stage = Completed & State = Work in Progress. All Tasks are Closed Completed. How can you change the State = Completed if the option is greyed out please? Thank you.
