Hello, I have a workflow on sc_request table that creates an sctask. It is a simple workflow: Begin > Create Task > End I want to store the value as a workflow scratchpad or a set value so that when the sc_task is closed, I can close a RITM being cre...
Hello, We have a catalog item that generates a REQ a little differently than the OOB way. When a REQ is created, it goes through an approval process first. Once the REQ is approved, an SCTASK and RITM gets created under the REQ. The SCTASK is not cre...
I am getting this error while executing a test case in ATF.The test case has 8 steps in the following sequence.impersonate as an ITIL useropen a new incident formset field valuessubmit the formrecord validationclick a UI action (this submits the form...
Hi All, I have been trying to enable the Chat function in Agent workspace, but the chat is still disabled as below. I have gone through many related community questions and discussions, and provided relevant roles to the Service Desk person, configur...
I'm trying to evaluate ServiceNow / Jira integration for my employer. We're currently working in Madrid. I see multiple plugins but am not sure which to use. Options include: Jira SpokeAtlassian Jira Integration for Agile DevelopmentWork Item Integra...
I have a catalog item that contains references for Asignment Group (sys_user_group) and Assigned To (sys_user). I would like the Assigned To to display only users who are members of the selectedc Assignment Group. I am guessing I will need to creat...
Hi, Has anyone had any experience on how to access a scripted REST API in ServiceNow through Boomi? The scripted REST API is in the cer namespace. On the first screen in Boomi it asks for a Base URL and the only one that was successful was <instanc...
I inadvertently go my ServiceNow instance turned to Classic UI. I want to switch it back, but cannot find the setting to switch it back, How do I switch it back?
Hi All, I am struggling to understand few things about Subscription Management module. My purchased subscriptions = 47400 and allocated = 52093. I read documents as below https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/...
Hi all, Do any of you know what exactly the bellow instruction does? spUIActionsExecuter.executeFormAction(ESIGNATURE.REJECT_SYS, "sysapproval_approver" , id, [] , "", requestParams).then(function(response) {}); I know this is going to show a pop-up...
Hello everone, I make a client script to automatize the fill of two fields of an Incident form. One of these is a reference field and the following is the script I wrote. function onChange(control, oldValue, newValue, isLoading, isTemplate) { i...
Hi I have a string variable where users enter names by comma separating( field name - colleagues1) and i have another variable which will store the email address of those names by comma separated. I wrote a catalog client script and script include fo...
Hi, I am trying to Write an OnLoad Client script on the Task table, I want to get the Catalog Item sys_id when its Related Task form is Loaded Is it possible? Thanks
Hello Community! When someone search for articles the result list shows the icon from the Knowledge Base. Is there any way OOB to add an icon to the article so it shows on the article list? I tried this workaround https://hi.service-now.com/kb_...
I would like to customize the approval widget to show all fields of the record being requested vs just the requested item information that comes with default. (Actually exactly what this blog post is referring to https://blog.cdw.com/services/how-to-...
