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gs.nowDateTime() returning incorrect time

We have a UI action on a Work Order Task that sets the work_start to the time the button was clicked. We noticed it is setting a time but the time isn't close to accurate. Code: current.work_start = gs.nowDateTime();  The time I clicked this was arou...

e_wilber by Tera Guru
  • 6682 Views
  • 4 replies
  • 3 helpfuls

Pin Articles in Service Portal Search Results

Hi, We have a requirement to highlight certain articles for specific keywords. I realize the pinning the article achieves just that. I am able to see it work on the KB Portal(which we do not use) but not the Service Portal. Can you let me know if I a...

nshetty by Kilo Contributor
  • 2816 Views
  • 3 replies
  • 0 helpfuls

Resolved! Virtual Agent Branding Setup

Morning,  Has anyone else had issues with the Virtual Agent branding setup applying updates?  When I am making changes to the color values in RGB Hex (#ba78dh) or RGB Decimal, I am not seeing updates.  Text updates seem to apply without issue.  I hav...

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Resolved! Reports not visible to user in dashboard

Hello, I just gave a user access to a dashboard, but now they are seeing this message "Report visible only to a specific user or group". I gave her edit access and she still has this issue. How can I set this up to allow her access to the content wit...

mkader by Kilo Guru
  • 10233 Views
  • 7 replies
  • 7 helpfuls

Resolved! Skip Approval for VIP User

I have created a flow design where Approval process is skipped for VIP User and VIP line manager, It should directly be directed to catalog task 2.1.1.1 and follow steps 2.1.1.2 and 2.1.1.3 but I don't how how to do this like what option is flow desi...

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Community Alums by Community Alums  
  • 2176 Views
  • 4 replies
  • 1 helpfuls

I have created one field (Business Area) in CMDB_CI table and added in to form through Form layout. So here my question is, how it should populate all child classes in CMDB. I shouldn't go to every Class and i should not use form layout for every cla

I have created one field (Business Area) in CMDB_CI table and added in to form through Form layout. So here my question is, how it should populate all child classes in CMDB. I shouldn't go to every Class and i should not use form layout for every cla...

rmaheshg80 by Kilo Contributor
  • 2668 Views
  • 5 replies
  • 1 helpfuls