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Resolved! How to sort Knowledge articles in Knowledge v3 ?

Hi all,I'm trying to sort the knowledge articles in alphabetical order. I know that there is a property "glide.knowman.section_sort" (and "glide.knowman.section_sort_direction") where I have to set the value to short_description. Or select Alphabetic...

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abesancon by Giga Contributor
  • 4708 Views
  • 9 replies
  • 3 helpfuls

How to set URL within javascript

Hi, I have a URL type field and I would like to set knowledge base article. For example, I would like to show as per following KB012345 How do I achieve this using javascript within Workflow? I have the following script var instance = gs.getProperty(...

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Kifrez by Kilo Guru
  • 1719 Views
  • 10 replies
  • 1 helpfuls

Resolved! Can I ignore blank rows in an import?

I have a CSV that has blank rows at the end. The import fails because it expected x number of columns. DBAs seem they can't control this on their export. I have my doubts. Can do anything on the ServiceNow end to ignore blank rows during the import p...

KB15 by Giga Guru
  • 2226 Views
  • 7 replies
  • 2 helpfuls

Pen Testing

Hi, We are trying to find out more on Penetration testing on our ServiceNow Instance and have the following questions - Do we have to use third party tools to do Penetration testing? if so are there are recommendations from anyone who has used those?...

Aman22 by Mega Contributor
  • 5116 Views
  • 2 replies
  • 1 helpfuls

Calling a flow from a UI Action

All: Using the following code to I am able to call the flow: (function() { try { var rec_id = current.sys_id; var gr = new GlideRecord('x_cpts_onboarding_cpts_referral_data'); if (gr.get(rec_id)) { var inputs = {}; inputs['current'] = current; // Gli...

Resolved! Wait for Duration during a schedule

Obviously I am not understanding the "Wait for a duration" flow logic in Flow Designer.  Here is what I am trying to do: During M-F, 8-5 allow the flow to run without delay.All other times, wait for 10 mins. I have tried setting up a schedule to no s...

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tphillips by Tera Contributor
  • 2186 Views
  • 2 replies
  • 1 helpfuls

Redirect to page from Order Guide

Hey friends, I have an Order Guide with : 1 catalog item 1 record producer on submit order guide I want to redirect a page. I created a business rule on the RITM table: when to run: after, insert filter: order Guide is <the Order Guide> Advanced:  (f...

Resolved! How can I add seconds to a GlideRecord value?

Dear SNC, how can I add seconds with Gliderecord to an existing record?  Idea var gr = new GlideRecord("incident"); gr.addQuery("sys_id", "9b8eb0c94f71f20022c92eff0310c222"); gr.query(); if (gr.next()) { gr.overdue = gr.overdue.addSeconds(3600); gr.u...

Resolved! Social Q&A - Managing Questions and Answers

We are planning to deploy Social Q&A but we are unable to find a way to administer both questions and answers.We want to apply these capabilities to the Knowledge Base admin:Ability to delete questionsAbility to delete answersAbility to modify other'...

hanaphouse by Giga Guru
  • 3570 Views
  • 2 replies
  • 0 helpfuls