How to disable language-based Knowledge bases

[Community Alums]

Hi there,

We have tried to work a bit with Translation Management in our instance since we have worked a lot with dynamic translation in our virtual agent. After a while we found a blocker when the translation management was activated, we couldn't update or change the Knowledge Base on our published articles, so we had to disable it again.

After the glide.knowman.translation.enable_translation_task was set to false we could update and change the Knowledge Base field in published articles again but we noticed that there are now language-based knowledge bases.

The vast majority of our articles are in English and can be found in the our knowledge bases if ServiceNow is set to "English". So if anyone updates their ServiceNow profile to any other language we use, they can't see any articles in our Service Portal or in the knowledge module.

I've tried to figure out if there is a setting for this or how to revert so that all languages can see the same articles but haven't been able to solve it yet. Can anyone help out?

[Musab Rasheed]

Hello,

I will leave it you to explore more about multi language search, kindly go through couple of links.

https://community.servicenow.com/community?id=community_article&sys_id=98ecc9cbdbbb04185129a851ca9619de

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965801

Make sure to mark my answer as correct if that helps

Regards