Flow designer not triggered for inbound email action

[Sanket Hardikar]

Flow designer is not getting triggered for inbound email action.

I have activated the flow and Tested it. While Test run, after selecting the email it works and creates a new record in custom table.

After publishing the flow I tried to send emails to instance but the flow is not getting triggered.

There is no error displayed nor the logs are generated.

[Ankur Bawiskar]

Hi,

can you share the entire flow steps and screenshot

Regards
Ankur

[Sanket Hardikar]

I have just created 2 steps:

1. Trigger = Inbound Email 

2. Action = Create Record in custom table

Find the screenshots: 

Execution for Test Run:

Note: All tests were run manually. Flow did not trigger automatically after email was received in [sys_email] table.

[Ankur Bawiskar]

Hi,

Do you have other inbound action on that Complaint Management table?

Try to add this Step

Associate Record to Email

Regards
Ankur

[Ankur Bawiskar]

@Sanket Hardikar 

Any update on this?