I have a bunch of xml files (50-100) from help the help desk that needs to be uploaded in the CMDB. I tried to use the (right click) import xml file functionality but it doesn't work. There is no record being created. I am also thinking about creatin...
Hi all,I am using List collector type of variable and the list table is [cmdb_ci]. There are more than 10 Lakh records in cmdb_ci table and most of them are blank so it is unable to visible in slush bucket. for that i want to add some attribute for e...
Dear Gurus, I read the wiki on how to export CMDB data, we need to keep a offline record. Many of the ways are interactive and thus is not very practical for routine exporting. How do you guys export CMDB records regularly? The only easy way I foun...
Good day all, Just popping the question out there for anyone who might have tried this in the past. I can certainly access the table but basically I'm trying to find a method of copying across attachment blobs from Service-Now into our own databas...
Hello everyone, I was wondering if some of those out there who a well versed in Knowledge could help me figure out a solution to a business problem I'm having. We currently have a good chunk of .pdfs, .ppts, and other documents or hyperlinks that l...
Has anyone out there linked the Opened article on the kb_view.do?sys_kb_id= page to the INC that the Incident link, incident.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=kb_home.do, button? My KB team would like to do the following: "From ...
Did someone try to load data from ServiceNow by using SAP BusinessObjcects Data Services (BODS)?I'm trying to use it with ODBC connector. The test connection works in ODBC Data Source Administrator (to SN demo server https://demoodbc.service-now.com ...
Hello-- Can anyone please help me how to configure the Search Results in CMS. I am stuck to get the correct UI Macro/code base which actually generates the search results. My requirement is to display the search results in tabular form (Service Cata...
Hi, I have made the following view to list all the messages in a chat conversation. Each message is listed separately using "Body" from the form layout view. The problem i have is that i can only see the full message when hovering over it as the t...
In our project, the client need to create a report for a Catalog item (Report stolen device) which has 3 variables (namely - Place/Location, Type of Device, Description) and should like below - Item NameRITM numberPlace/LocationType of deviceDesc...
Hi,Anybody has idea about how to use only time(not date and time) as service catalog variable.Ex: 8:10 AM or 9:15 PM RegardsMano
I've noticed that when a product model is published to the Product Catalog, the catalog item is not captured in an update set. Variables, variable sets, ui policies and client scripts associated with the item are captured in the update set, but not t...
I am currently working on a Database View, so I can do a report. The report consists of data from 3 tables (pm_project, pm_project_task and time_card). My database view that I am playing with consists of the following View Tables: On the proje...
Is there a way to filter the knowledge base by ownership group. We have a standard work category for our team and I would love to put a link that would show any articles that the topic standard work and the ownership group is one of my teams. I k...
Here is my situation... I have created a new custom table, called Issues. When I created the Issues table, I selected another custom table, Technology Service, as the 'Extends table'. Now, whenever a new record is created on the Issues table, the re...
