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Duration on a Requested Item

We can see the duration on a request.   However we do not see duration on a requested item.   It just shows (empty) as seen below, we are wondering if there is away so we can enable/see the duration on a requested item.Thank YouTroy

requested item.png
Troy S_ by Kilo Expert
  • 1969 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to add custom condition property in a workflow

Hello,I'm working on a workflow and I need to add two custom condition properties in a workflow for a catalog task. Unfortunately I don't know how. I want it to look like the one below:Right now I only have "Always". Screenshot below:What do I need t...

Capture.JPG Capture2.JPG
alexm3 by Kilo Expert
  • 3858 Views
  • 2 replies
  • 1 helpfuls

Resolved! how to provide a link in ui page

Hi,I want to attach a link in a catalog item. and i want to add it through ui pages. the link is:https://dev13396.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=483d86c34f951e00e116029d0210c77dwhen I   am adding it in ui ...

vspk by Giga Expert
  • 4993 Views
  • 5 replies
  • 2 helpfuls

ServiceNow Discovery tool Lab

HelloDo someone knows if it's possible to create a Sandbox-Lab network (simulated) for training purposes regarding the SN Discovery tool?for example:I know that exists a tool called Cisco Packet Tracer that creates simulated networks for self-trainin...

jleon by Tera Contributor
  • 1790 Views
  • 2 replies
  • 0 helpfuls

Resolved! Advanced reference qualifer

I am looking to make an advanced reference qualifier for a user reference field.   I want it so when a this field is selected, only certain members from a group show up.   What would the script method be?

Resolved! How to pass javascript variables into jelly tags?

I am calling my UI Page within iFrame. When I try to do ${RP.getParameterValue('sys_id')}, it is not returning the sys_id of the incident record. I think its because the UI Page is within iFrame. So, with javascript I was able to get the part of the ...

Community Alums by Community Alums  
  • 6134 Views
  • 9 replies
  • 2 helpfuls

Resolved! Auto fill phone number from User table

I have a form in the service catalog for ordering an item. The first field in the form is a reference field to sys_user. This field is auto-filled with the name of the person ordering the item. And the second field is the phone number of the user.I w...

pratibha4 by Kilo Contributor
  • 5050 Views
  • 5 replies
  • 1 helpfuls

Create URL link on catalog item

I'm hoping someone can help me.   I need to put a link to an external site on a catalog item.   The problem is that the link is being built from a variable on the catalog item so I don't have the full link until the page is loaded:I have a custom tab...

wiltonr by Giga Contributor
  • 8416 Views
  • 4 replies
  • 2 helpfuls