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Resolved! How to hide variables in Service Catalog

Hi Guys,I have got a requirement where I need to hide variables from displaying on sc_req_item form. The requirement are as follows:- Hide all variables from displaying from some catalog items on Request Item (sc_req_item) form- Hide some variables f...

Mussie by ServiceNow Employee
  • 28880 Views
  • 17 replies
  • 7 helpfuls

Resolved! show/hide variables on a task form

HiI am looking to show variables and hide variables on a task form. I need it to pertain to specific catalog items. So far I have written the following script, but its hiding it on every catalog item, I need it to hide it only on certain items. How d...

Resolved! confirm on an on submit script

I'm trying to force a confirm with an on submit script.   It is displaying that popup but no matter if the user hits ok or cancel it will still proceed to checkout or add the item to the cart even thought I am returning false.   Any ideas on why I am...

Issue using quotes in Short Description

I noticed that when I put quotes in the Short Description (example Error "Unauthorized error 401" while opening IE) it shows fine with the quotes in the search list when searching the Knowledge Base but as soon as I go into the actual article the Sho...

laura_p by Tera Contributor
  • 1755 Views
  • 11 replies
  • 0 helpfuls

xmlhttp.do query

HiWhen tracing a portal call to open a ticket raised by a user one of the entries is for a query to https://....../xmlhttp.do Please can anyone tell me what this does where it is as the trace seems to fail at this point as it either does not exist or...

stevelucas by Kilo Expert
  • 5057 Views
  • 1 replies
  • 4 helpfuls

Bcc notification mail not sent

Hello all,I am trying to set notification email bcc for all CI managed by, ci support group manager and for all users.   i have tried a script, its not sending mail for those users. i have tried by putting the email directly in the email script, but ...

Action not authorized

I m working on a service catalog request. I was able to add new catalog policies fine. All of a sudden i m getting "Action not Authorized" on click of new buttons in catalog policies actions, i m getting the error as "Action not authorized"

Action not authorized.jpg

Resolved! Request Item not getting approved automatically

Hi,When the request is raised, corresponding request item is not getting approved. I can see that, ServiceNow has a in-built business rule "Cascade Request Approval to Request Item", which will automatically approve the underlying request items, when...

ramireddy by Mega Guru
  • 3138 Views
  • 8 replies
  • 0 helpfuls

Resolved! How to show sc_req_item state options

Hi, in the Requested Item (sc_req_item) table. There are 6 built in state choices which are:But when I right click -> Configure Dictionary. I can see more choices but is not shown in the state screenshot above.Here are the list of choices for the sta...

state1.png state2.png state3.PNG
Tadz by Tera Guru
  • 2351 Views
  • 3 replies
  • 1 helpfuls

Calling scoped script include via global workflow

I'm trying to call a script include from a scoped application within a global workflow (which is for a catalog item). Once the workflow marks the catalog item as approved, a run script is called and is trying to run a function from the script include...

Cary5 by Mega Expert
  • 3802 Views
  • 4 replies
  • 0 helpfuls

How to change color of Border & Footers?

Hello everyone,Does anyone know if there's a way to change the background color of borders and footers from white to any other color?   I've tried inspecting elements and checking the style sheet being referenced, but can't seem to find this block of...

Boarders.jpg
fpuzon by Tera Contributor
  • 2136 Views
  • 5 replies
  • 3 helpfuls