How to query the user table in client script?
How to query the user table in client script?
Forum Posts
Resolved! List collector variable in workflow
Hi,I need to access the list collector variable in workflow approval script. Usually I create a workflow variable for each catalog variable and access it as workflow.variables.variablename.In case of list collector how would I access the values in ...
Get Value From Catalog Item To Request Table
I have catalog item (i.e.,Maintain Item)form which consists of different fields like Requested For,Short Description,Request Type etc.,On submit of the form I want to Request Type field should be mapped/populated into REQUEST table Item field. Can an...
Resolved! Assign an ACL role to a user in the Assigned to variable on Catalog items
Hello Community,I was wondering if it was possible to grant a user's account rights/roles when they have been inputted into the Assigned to field of Requests. The situation is, I have locked down certain variables on the request form to not allow a...
servicenow home page shows blank page
Hello Folks,My servicenow home page shows empty web page. When I entered credentials, it took me to blank home page. Has anyone faced similar issue?Thanks
Resolved! Business Rule on sc_req_item to update custom Requested For field
We currently have a Business Rule that will pull the user from the requested_for or who_requested variables on the catalog item and updated the Requested For field of the Request with that user. Of course, this poses issues if you open multiple catal...
How to send request to third party application after approval of request?
up votedown votefavoriteHi,I am trying to call the third party application using script in service now workflow.When someone request a item from service now catalog It goes for approval to admin.Once admin approves the request incident status is appr...
How to access catalog item attributes from user criteria script
Within entitlement scripts it was possible to access the catalog item using current object and calling current.getID() to retrieve the catalog item sys_id.With user criteria script, this is no longer possible as there is no access to the current obje...
How to create a report to show where a field value has been changed
Our auditors have requested a report from ServiceNow that will show them all of the approvals that were first approved by the approver and then rejected since ServiceNow allows multiple changes to the approval state field.I have tried to create this ...
Resolved! How do you embed a URL to a Knowledge v3 article?
I am hoping this is an easy one.While creating a new Knowledge article, I select Insert/Edit Link. I copy in my URL and type in the requested test. But regardless of what I pick as my selected target, absolutely nothing happens. The s...
Approval Coordinator and workflow
I have run into a little issue and would like to get the community advise. I have not tested this, but it seems like the correct solution in my mind. Currently we have a workflow that is pretty simple something like Manager approval(user approval)---...
Inherit form layout from super class?
Is it possible to use form layout of a parent class/table? Use case is that we're planning to use lots of subclasses in the CMDB with very similar (or exactly the same) form layout and would like to avoid the need of defining the layout separately fo...
Migrating Service Catalog from Remedy to ServiceNow
Hi,We are looking to migrate Service Catalog implemented in Remedy to ServiceNow. Has any one did this migration before.Any suggestions and approach would be helpful.Also is there any tools which help to migrate the Service Catalog to ServiceNow.Rega...
Resolved! I would like to verify a sc_task field value to determine action in a worklow
Script for my IF activity in the workflow:answer = ifScript(); function ifScript() { if (sc_task.u_separation_verification == 'Approved') { return 'yes'; } else { return 'no'; } }Workflow table is sc_req_item.How can we refer to the s...
Adding a CC to an email notification that will pull from a field in Service Catalog
Hi All,I would like to add a CC to an email notification, however I need the CC name to come from a field in the request item. Is this possible?
