We can see the duration on a request. However we do not see duration on a requested item. It just shows (empty) as seen below, we are wondering if there is away so we can enable/see the duration on a requested item.Thank YouTroy
Hello,I'm working on a workflow and I need to add two custom condition properties in a workflow for a catalog task. Unfortunately I don't know how. I want it to look like the one below:Right now I only have "Always". Screenshot below:What do I need t...
I have a simple client script that I want to run on a catalog item that I can't seem to figure out. Need your help!I have a variable called "access_type" that is a multiple choice type. I want to have an onChange script to display a field message...
Hi,I want to attach a link in a catalog item. and i want to add it through ui pages. the link is:https://dev13396.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=483d86c34f951e00e116029d0210c77dwhen I am adding it in ui ...
Hello Community,I tried following this forum but it didn't work for me:How to add Manager Approval in workflow based on custom item variable So what I want to do is for the manager field of a request, I would like that manager that is filled out in t...
HelloDo someone knows if it's possible to create a Sandbox-Lab network (simulated) for training purposes regarding the SN Discovery tool?for example:I know that exists a tool called Cisco Packet Tracer that creates simulated networks for self-trainin...
Do you know how to customize it so I can pin featured content to an individual KB instead of the Knowledge Base homepage(where I see all the different KB at the top)? I read you can add a system property and give that KB a unique keyword but I can't ...
I do not understand the Keywords field when pinning an article to my Featured Content section in Knowledge v3. I go to Featured Content tab in the KB, I select an article and Submit. The error indicates that I must select a keyword. ...
Hi,I want to move few catalog items from one environment to other.These catalog items were created long back and we don't have the trace of the update set used that time.How can I capture the complete catalog item (catalog item, category, sub categor...
Im using Discovery and I want to avoid discovering Unix and Linux servers, how can I do it ?
I am looking to make an advanced reference qualifier for a user reference field. I want it so when a this field is selected, only certain members from a group show up. What would the script method be?
We have a software request form in another platform that allows users to select one or more standard software and/or one non-standard software. In translating this to ServiceNow, we are thinking we have one software form that only allows one software...
I am calling my UI Page within iFrame. When I try to do ${RP.getParameterValue('sys_id')}, it is not returning the sys_id of the incident record. I think its because the UI Page is within iFrame. So, with javascript I was able to get the part of the ...
I have a form in the service catalog for ordering an item. The first field in the form is a reference field to sys_user. This field is auto-filled with the name of the person ordering the item. And the second field is the phone number of the user.I w...
I'm hoping someone can help me. I need to put a link to an external site on a catalog item. The problem is that the link is being built from a variable on the catalog item so I don't have the full link until the page is loaded:I have a custom tab...