I am interested to know if It is recommended to clean the CMDB up to start from scratch, following this plan: 1) TURN OFF discovery schedules.2) Clean up CMDB except business services (because these are already in use).3) Upload inventory manually f...
Over the weekend we noticed that a bunch of screenshots in a knowledge article broke. We assumed something strange had happened during the image upload, so we deleted the images and started over. For the first couple of views, it worked fine, but the...
Hi All, I'm currently in the process of scoping the Knowledge module for our deployment of ServiceNow (Calgary release). One of the business requirements is that there is version control for the Knowledge articles, similar to a Wiki. Is this supp...
I have a request from several users to delete all the items in the CMDB. The idea is that we have alot of items in the CMDB which are no longer in existence that this will provide us with a clean slate. We would then run the discovery jobs to repop...
Hi, I would like that process users who handle tasks related to specific catalog item, will have a difference form view than all other tasks related to catalog items,Is there anyway to define it? is there a way to set the form view using business ...
Hi,Apart from classic way using client script g_form.removeOption('') and g_form.addOption(''), is there any best practice add and remove options in Choice List?Thanks Iyyappan
I am working within an email script. I tried:if (gr.work_start.getDisplayValue != null) { template.print(....);}andif (gr.work_start.getDisplayValue != "") { template.print(....);}Both result in the code being executed even if there is no value.
Please help me out with the process of automating Service Now so that i can trigger an SMS or a Voice call from Service Now, whenever a Critical priority incident is logged. This call must go the member of the assignment group specified in the incide...
I exported KBs (in XML) from one ServiceNow instance and imported to into another instance. The import process worked perfectly with one exception: KB numbers weren't created for the new inserts. Is there a way to populate the KB numbers withou...
Hi, On the Requested Items table, we have created a Duration type field called 'Delivery time' which stores the difference between the Opened date and the Due Date. The purpose is to show the Promised Delivery time in Days for each RITM in a report....
Hello all, We are implementing the Global Search function for all users, but have come across some issues. We have built a new ESS portal, created a new header, and all of our links are working correctly. However, when a user does an exac...
Maybe I'm just missing this and it's simple but I want to be able to disable or deactivate individual rule base rules on an order guide the same way I can do this on UI Policies or client scripts, etc. But I see no OOB method of doing this in Eureka ...
We have ticket table(u_ticket) & Request Table(sc_req_item).Step 1: Using Record producer user will submit ticket(TKT0010200).Step 2:ITIL Users(Process Users) will process the ticket(cross check the selected values in the ticket and click next).Step ...
All, We would like to get some feedback on best-practice and tried methods on several CMDB-related questions.Second one: What would be (conceptually and in practice) the best way to add Virtual servers to the ServiceNow CMDB. Virtual Instance does n...
I would like to know what the suggested best practice is for removing knowledge articles. This is of particular concern when it's an article that has not been published yet and is no longer required. Currently Published articles that are no longer...
