How to Display Form Fields within Standard Ticket Tab widget in the Service Portal

Troya1
Mega Guru

We would like to display information from a custom table via the new Standard Ticket Tab widget. When using the 'Variable Summarizer', we discovered that this information only shows if the requestor submitted the form via the Service Portal (as a variable). 

How can we configure the tab to display certain fields from the form (fulfiller view)?

 

find_real_file.png

2 REPLIES 2

Cuong Phan
Kilo Sage

Hi,

 

There are one way to do that. Steps by steps as below.

Step1. Create a tab with type = custom. Add Widget Form and View = "Your_Desired_view"

find_real_file.png

Step2. Create a view  "Your_Desired_view" with desired fields on it.

find_real_file.png

Step3. Output

find_real_file.png

 

Mark Correct if this solves your issue and also mark ???? Helpful if you find my response worthy based on the impact.

 

Cuong Phan

DXC Consultant.

 

Regards,
Cuong Phan
ServiceNow Technical Lead

Can We Add diffirent forms in diffirent tabs ?