How to Display Knowledge Base Articles Nearing Valid To Date

Marcia Josephs
Tera Contributor

I want to be able to run a report which can show me which knowledge base articles are nearing their valid to date.  Would be good if I could select different timeframes for example 60 days, 30 days, 14 days and also passed valid to date.  Does anyone know how to achieve this please?  Thank you

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Marcia Josephs 

 

You can create report on KB table and use the relative operator. but it will be static.

 

AGLearnNGrow_0-1709723689660.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Thank you I had slightly different options but your screenshot pointed me in the right direction.  This is what I used.

 

MarciaJosephs_0-1709898192627.png

 

Brian Bouchard
Mega Sage

There isn't a way to pass parameters into a report.  If @Dr Atul G- LNG's suggestion doesn't work for you, you could also look at Platform Analytics, where you can use dynamic filters to drive what's shown on a dashboard.

Yes PA is best option, but if no PA the in standard reporting this is only way.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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