How to display SLA on service portal to end user on My requests page

Aishwarya123
Tera Contributor

‎12-13-2023 03:28 AM

We want to show SLA to end user on portal side for his raised request/incident.
I am attaching screenshot of portal where we want to show SLA details( marked in RED box). PFA sceenshot.

Aishwarya123_0-1702466648136.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-13-2023 03:37 AM

Hi @Aishwarya123 

 

Actually, SLA mainly run on SCtask which a end user dont have access. Will due date is not work for you in this case? You need SLA ?

 

Also, it is customization, need to create widget or clone the Incident info widget and make changes. 

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