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‎08-26-2016 10:27 AM
Hello! For the Service Request form above (and others like it), how do I go about editing the form layout? On most forms, I have the option to choose either Form Designer or Form Layout, but not here. Note that the Requested By, Requested For, Due Date, and Short Description fields are part of a single Variable Set and that the HMS Contract field is a separate, single variable. The Attachment option is also its own Variable Set.
What we want to do is place the Short Description field on its own row above the long description field and also adjust the margins of the fields so that they are all equally spaced from the left side of the form.
That's it! Thanks!
Solved! Go to Solution.
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‎08-26-2016 10:47 AM
This is the catalog item layout which cannot be designed or changed What you can do to achieve your desired state is use containers for your variables and then you have layout options for containers. Please check this wiki do to know more about Containers Variable Types - ServiceNow Wiki
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‎08-26-2016 11:36 AM
Glad that helped.
Please mark this thread as answered. Good day.
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‎08-26-2016 11:23 AM
Select container start as a variable type and give that variable the least order number and in that choose layout two alternating sides.
Put requested for , requested by in a variable set and give them order lesser than container start variable .
Let me know if this works .
Thanks
Aastha Sharma
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‎08-26-2016 11:36 AM
So, I've got one more dilemma for you guys. How do I edit items that are in a Variables Tab? For instance, the fields in the image below need to sync with the fields in our AR Recovery Request Form (the form we were just discussing above). Where do I go to change the layout and add/remove fields in this tabs?
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‎08-26-2016 11:43 AM
Hi Riley,
Whatever the layout that you have in the Catalog item level, that same layout will be followed by Req Item and Catalog Task. System will take care of that.
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‎08-26-2016 11:50 AM