How to edit the form layout on Catalog items?

locke1
Kilo Contributor

AR Request Form.png

Hello! For the Service Request form above (and others like it), how do I go about editing the form layout? On most forms, I have the option to choose either Form Designer or Form Layout, but not here. Note that the Requested By, Requested For, Due Date, and Short Description fields are part of a single Variable Set and that the HMS Contract field is a separate, single variable. The Attachment option is also its own Variable Set.

What we want to do is place the Short Description field on its own row above the long description field and also adjust the margins of the fields so that they are all equally spaced from the left side of the form.

That's it! Thanks!

1 ACCEPTED SOLUTION

rohantyagi
ServiceNow Employee
ServiceNow Employee

This is the catalog item layout which cannot be designed or changed What you can do to achieve your desired state is use containers for your variables and then you have layout options for containers. Please check this wiki do to know more about Containers Variable Types - ServiceNow Wiki


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19 REPLIES 19

Glad that helped.



Please mark this thread as answered. Good day.


aastha3
Giga Contributor

Select container start as a variable type and give that variable the least order number and in that choose layout two alternating sides.


Put requested for , requested by in a variable set and give them order lesser than container start variable .



Let me know if this works .



Thanks


Aastha Sharma


locke1
Kilo Contributor

So, I've got one more dilemma for you guys. How do I edit items that are in a Variables Tab? For instance, the fields in the image below need to sync with the fields in our AR Recovery Request Form (the form we were just discussing above). Where do I go to change the layout and add/remove fields in this tabs?


AR RITM.png


Hi Riley,



Whatever the layout that you have in the Catalog item level, that same layout will be followed by Req Item and Catalog Task. System will take care of that.


You're right! I submitted a new test AR Recoveries Request and the Variables Tab form updated. Just one more question then. How do I make the Short Description and HMS Contract fields read-only like the rest of the fields in the Variables Tab?


AR RITM 2.png