I have updates captured in an update set to mark a couple of variables inactive. These changes are reflected in the catalog item in dev as expected. However, when the set gets promoted to QA, the catalog item doesn’t show the change. What am I missin...
Hey Guys, I have to update time zone for specific client. There are 1300 user under that client. Manual task would take too much time. Can't move XML to UAT & PROD due to sys_id mismatch. Is there any script that can be run and change time zone? If...
FLOW designer not fetching catalog variables data/value from Get Catalog Variable action. due to which i am unable to set the dynamic approval and task assignment.
Hi, I completed a Software Asset Management course(Quebec version) on-demand on the Now learning platform. Now, I am eligible for attending the CIS exam. In the payment mode, it shows only a credit card to get the Voucher code. I do not have a credit...
Hi All, I have a requirement to migrate knowledge articles from SharePoint to ServiceNow , we have 4000 articles in SharePoint and we need them in ServiceNow. Few articles have images, attachments and hyperlink in the articles so which format should...
Hi All, After our instance has been upgraded to San Diego patch 2, we are experiencing a popup that says "Your login Session has expired. Please login again". I understand that this popup is coming from the timeout property. However, I actually need ...
Hi,I upgraded a customer's instance from Tokyo Patch 3b to Tokyo Patch 7 this morning. After the upgrade finished (roughly 5 hours ago), I wanted to check for any skipped records, but the Upgrade Monitor showed "Waiting for summary job to run..." ins...
I've recently learned about the new "REST API Access policy" feature. This, in conjunction with its prerequisite, Adaptive Authentication, is supposed to allow a greater degree of control over which users can access the platform from which IP address...
My customer business deal with large file (e.g AutoCad files that can be in GBs) and need them to be scanned for virus when being uploaded into the ServiceNow instance. I understand that there is a limit on the file size for anti-virus scan where any...
We have two issues....A litle background first We have two catalog items and when the two catalog items are submitted it has been set up that it fires an email notification off to the requested for of a specific knowledge article with some additional...
Is it possible to have a custom (new) business duration defined on a catalog task that begins its business duration start time when the catalog task moves to Work In Progress as opposed to the current business duration that starts when catalog task i...
Reference: Creating New Models - ServiceNow Wiki 1. How do you display bundled items in the Product Catalog?There are a few OOB bundles in ServiceNow that you can publish to the hardware catalog. The bundle shows up as an item with no details at all....
We are trying to implement On-Call Scheduling and Major Incident Workbench shortly. The confusion / question for you is this. We were under the impression that you needed to use Notify with Twilio for SMS and such. However, when we go to Twilio, w...
Hey everyone, I want to localize the status of the stages displayed in the Service Portal when I'm using the Flow Designer and I can't seem to find the right spot. Enabling Localization Debugging doesn't really help since the value inside the parent...
Morning! I am running into an issue with enforcing a view to users based on role. This seems to be due to it saving "user preferences"I have a default view and a handful of custom views, for the demand records. If a user is on "business" view or "Fi...
