How to enable email option at the top in custom table similar to one which already exists in global incident table

[kalyani23]

Hi,

we have created a custom table for creating tickets from inbound email, in the custom table we want a email option , like this shown below

please provide solution on how to implement this function in custom table.

[Community Alums]

is this question relevant to your original question?

[kalyani23]

Hi Sandeep,

Actually for the email client attribute, the email to address field and subject  are blank, but i have a requirement that it should auto populate based on some field values in the form, could u please help on this.

[Murthy Ch]

Hi @Kalyani

You can create email client template for your custom table and populate the values accordingly.

Table name: sys_email_client_template

Reference Link:

https://community.servicenow.com/community?id=community_question&sys_id=1c9a5e4adbcf78942454e6be1396...

Hope it helps..

Thanks,

Murthy

[Murthy Ch]

If you want to populate user email in (To or CC or Bcc) please use backend value of the field name.

Thanks,

Murthy

[Maik Skoddow]

Hi @kalyani 

the "Marked as Correct" answer has nothing to do with the original question and thus is not helpful for other users!

Please do not mix different issues in one community question!

Kind regards
Maik