Large University500+ calls dailyCurrently on Dublin, upgrading to Fuji end or yearUsing the knowledge module Looking to implement Knowledge Centered SupportCurrently we are able to link Incident Resolution to Knowledge Articles, but only if the artic...
I have configured a notification in sc_req_item table and added watch_list in 'Users/Groups in fields'. When an record is inserted this notification should be triggered. But this is not working. It works if I add an extra field like opened_by in 'Use...
Hi All, I have configured a record producer with around 120+ variables. And only few fields are mandatory which are mapping directly to the incident. There are few Yes/No variables, and if the user selects Yes, there will be many multiple fields sh...
I have a text field of string type. I am trying to increase its width to 300px using onLoad client script. But, its not working. I tried it in field style option as well but didn't work either. g_form.getControl('email_address').style.width = '300px'...
Hi, For some reason, the Run Trigger Option is Missing in Flow Designer of My Kingston PDI when I create any new Flows. It appears in the "OOB" workflows but not on new ones I create. It's probably something silly. Any ideas? Please see screensho...
Hello guys,I need to create a mechanism that give to the user the possibility to create a PDF after compiled a form. The idea is to use the plugin PDF Generator and associate the document to a request or something else created with a record producer....
Hi. I just wanted to document an issue I have come across a few times recently, since I couldn't find anything about it when searching for it.There is a Problem that mentions this error, PRB713498, but the symptoms are not the same in this case.htt...
We have a self hosted instance. I am trying to determine that we have everything activated that we purchased. And what exactly we purchased(I was not involved with the purchase process) . Because we have a self hosted instance I cannot just go to Sub...
Hi everyone,I'm trying to hide the display value in reference filed but it's not working as expected. This is what i cofig in variable:ref_auto_completer=AJAXTableCompleter,ref_ac_display_value=false,ref_ac_columns=first_name;last_name,ref_ac_columns...
Hi All,I have the need to update a business system every time a record is inserted or some of its fields updated. The integration to this system is using SOAP-based web services - I am using a workflow because the SOAP call is async (MID) and it is e...
I am trying the get the actual value of the class of a CI into a catalog item, e.g. AIX Server, Windows Server, with no luck. We have catalog client scripts which will happily put value's such as the description of a CI into a catalog item, a snippet...
One of the amazing features of Service Portal is how it encapsulates each widget into a self-contained component. This encapsulation greatly increases the maintainability and reduces code complexity by breaking the portal or application down into man...
Hello experts, I have create a new content page https://myinstance.service-now.com/cms/index.do And there's a redirect logic for the user to different page : service portal / ess / backend (CMS) Now I want to change the default landing page from h...
I want to make sure that all the user which are currently logged in should be locked out before starting my maintenance work.Is it possible by anyway using script or anything ?
Hi All,We are running Helsinki patch 5 and have started to look at implementing the shopping cart in the Service Portal. The problem we are having is trying to make fields mandatory. See screenshot below showing the field we would like to make mandat...
