@mentions customization
Can we modify the @mentions feature? Right now we can only search using first and last name. Is it possible to make it searchable with username, email etc? If so, where should this be done?
Forum Posts
Resolved! Attribute ref_ac_display_value is not working for service catalog
Hi everyone,I'm trying to hide the display value in reference filed but it's not working as expected. This is what i cofig in variable:ref_auto_completer=AJAXTableCompleter,ref_ac_display_value=false,ref_ac_columns=first_name;last_name,ref_ac_columns...
Resolved! Trigger workflow on record update
Hi All,I have the need to update a business system every time a record is inserted or some of its fields updated. The integration to this system is using SOAP-based web services - I am using a workflow because the SOAP call is async (MID) and it is e...
Show the value of the CI's Class
I am trying the get the actual value of the class of a CI into a catalog item, e.g. AIX Server, Windows Server, with no luck. We have catalog client scripts which will happily put value's such as the description of a CI into a catalog item, a snippet...
DOM Manipulation the Service Portal way
One of the amazing features of Service Portal is how it encapsulates each widget into a self-contained component. This encapsulation greatly increases the maintainability and reduces code complexity by breaking the portal or application down into man...
How to change the starting page
Hello experts, I have create a new content page https://myinstance.service-now.com/cms/index.do And there's a redirect logic for the user to different page : service portal / ess / backend (CMS) Now I want to change the default landing page from h...
how do we deactivate a business service/ group/locations?
Good Afternoon All,We have a requirement to make business service, group and some of the locations to be made inactive. But there is no option for activating/deactivating these records, Is there any best practice way to deactivate the records instead...
Resolved! How to Logout all the user that are currently logged In from the Instance
I want to make sure that all the user which are currently logged in should be locked out before starting my maintenance work.Is it possible by anyway using script or anything ?
Resolved! Service Portal Mandatory Fields
Hi All,We are running Helsinki patch 5 and have started to look at implementing the shopping cart in the Service Portal. The problem we are having is trying to make fields mandatory. See screenshot below showing the field we would like to make mandat...
Resolved! How to open a KB article in view mode in a new Glide dialog popup window?
Hi SNC, I did some customization on my Knowledge article form - I added an approver field, which is a reference field to the User table. Next to the field, I would like to add an icon, which when clicked should open a new Glide Dialog window in whic...
Can we run the rest message script on the client side?
Hey Everybody,THIS Scenario is based INSIDE A scoped application..I see we can utilize the Rest message script of service now inside a script include and call it from the client side.In my scenario when i get the response from my Rest Get call i woul...
Resolved! How can I change the background color of Additional comments in email notifications?
I know this should be an easy fix, but I can't seem to find the attribute/property that manages this UI element.. When Additional comments are added to an Incident, Task, etc., and an email notification is fired - the comments render with a green bac...
SharePoint Document Center Migration
I have been trying to determine the best way to migrate our SharePoint Document Center to our ServiceNow Managed Documents application. Specifically, we need to migrate hundreds of Word documents in the most efficient way possible. We successfully mi...
Resolved! Update Active Directory in response to User Profile changes
We would like to reflect changes made in the S-n user profile into Active Directory. I know that the "User Profile" widget performs this activity but is it possible to call a function/workflow/etc. from the widget to reflect these changes in Active D...
Attachments are not visible to users who do not have admin, knowledge_admin, or knowledge role. How to make file attachements in Knowledge article, visible articles visible to all
Hi Experts,We have created several "Knowledge" articles and "Product Documentation" Knowledge base articles along with some PDF, Word documents attached.Users who have admin, knowledge_admin, or knowledge role, can view the KB article as well can see...
