How to fetch request details from Workday to ServiceNow

[Pooja Magadum]

Hello SNow Experts,

We have requirement to automate the user offboarding process. 

Steps:

- HR team will raise an offboarding request in Workday

- It should auto create the request in ServiceNow

- Trigger flow designer to terminate the user account from Microsoft

But I am not really sure how to send the request details from Workday to ServiceNow with all required details like user, last working day etc..

Either we can request workday to send an email notification to ServiceNow or need to configure Workday by calling ServiceNow API.

Is there any other way to implement this feature ?

[Community Alums · Accepted solution]

Hi @Pooja Magadum ,

 Are you using Workday Spoke?

 It supports bi-directional integration, using both real time webhook and polling. It provides quite a handful of OOB actions to address many popular use cases. You may or may not notice that real time webhook setup is complicated in Workday. It requires both the business process and Workday Studio setup to trigger off real time event from Workday to ServiceNow. On the other hand, polling is easier but you'll have to play with updated_from, updated_to, effective_from, and effective_to timestamp carefully to address the HR events timing, such as future dated transaction, data correct transaction. Overall, this Spoke supports all of these above but it's expected that the customer has some Workday integration experience to customize this Spoke.

There is a pretty descent guide for your use case using the spoke, checkout the documentation : https://docs.servicenow.com/bundle/utah-integrate-applications/page/administer/integrationhub-store-...

[Pooja Magadum]

Thanks @Community Alums , its really helpful.

[arundharmabe]

Hi Pooja,

How have you implemented the workday integration with ServiceNow, using Workday Spoke or REST method? Can you show some light as i have to implement similar kind of integration.

Regards,

Arun

[kmannem]

Hi Arun,

Have you implemented this integration in ServiceNow? If yes, can you help me with the basic steps or documentation?

Thank,

Kushala