How to find Info Message?

GeoffreyOptumOp · ‎01-20-2022

OK. This is downright embarrassing! But I can NOT figure out where this blue message is coming from...

What in the world am I missing? I have tried the following:

Global Search (Hourglass at top right of any page)
Code Search (Global)
Business Rules Table
Client Scripts Table
Messages table (sys_ui_message)
Search for the sys_id of the record.
Form Design (annotations) - No such annotation is present.
Tried disabling all associated Business Rules, Client Scripts and UI Actions.

GeoffreyOptumOp · ‎01-27-2022

OK. Wow. This ended up being:

1) A message defined in a custom table "u_notes", which was NOT indexed.

and

2) A client script (sys_script_client) defined against table "global", which makes an AJAX call and looks for records in that custom table, and if found, does a showFieldMsg() or addInfoMessage() operation. It uses the current table g_form.getTableName() and current sys_id getUniqueValue() as the input parameters.

So basically the concept allows the company to attach a custom message to any record or field, with no additional code being written, and no new fields defined.

I couldn't find the message because of the indexing, and I couldn't find the client script because it was defined at a level way above the table I was working with.

@shloke04 , @Tony Chatfield , @Hitoshi Ozawa , @Allen Andreas , @Mark Roethof Thanks for your input.

View solution in original post

GeoffreyOptumOp · ‎01-21-2022

I also thought about the message coming from a different level in the table hierarchy. MY CMDB knowledge is not that great, and this table is a child of a child of a child of a child.

I think I tried going to one of the parent tables, and then opening the record FROM that table, but the record/form still opened up with cmdb_ci_win_server in the URL. Is there a way to open the form at a different table level, so I can check for additional objects at a different level??

I searched table sys_script for anything that had a script field including the word "MIM". I found 2 records. Then I searched for anything containing the word "JDBC". I found 2 MORE records. I turned off all 4 Scripts (made them Inactive), and reloaded the form. Message is still there. I shouldn't have to do a cache.do or anything like that, right?

shloke04 · ‎01-21-2022

Hi,

I find below method to be super handy in finding component like the message you are searching for:

1) Type in "sys_metadata.LIST" from Application Navigator search as shown below:

2) Hit Enter and then search your message in Text field as shown below:

This will give you the component where this message is configured in.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

GeoffreyOptumOp · ‎01-21-2022

Thanks @shloke04

I tried that, but I was not able to get the search to find anything useful...

I had to use double quotes in the Search For Text field in order to limit the number of results to something useful.

And I was not able to figure out a way, using the FILTER, to add multiple "Keyword" searches. In other words, search for items with Keywords X and with Keywords Y and with Keywords Z.

I'm not fully understanding that "for text" search option. After doing a search on 1 keyword, and then expanding the filter, this is the best I was able to come up with, and it did not seem to work either:

shloke04 · ‎01-21-2022

Just type in the message you are getting in text as shown below and try:

Type in your message in the highlighted portion in Red below and search as below:

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

GeoffreyOptumOp · ‎01-21-2022

Oh, I did that. No results.