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Awaiting customer stage/Status

Hello All,We are currently looking for the best way of doing this and I wasn't sure if anyone could help.We have created a number of catalogue items which we require an awaiting customer stage or status just incase we need further information from a ...

carlm1984 by Mega Contributor
  • 1569 Views
  • 1 replies
  • 0 helpfuls

Resolved! Business Rule Ordering a request catalog item

Hi,I am trying to generate a request/task using a business rule based on predefined values from another form.     I am having issues setting the "requested_for" value.     Everything seems to work fine, it creates the request, request item, and task....

Need help with workflow script if condition

I need to define the workflow for 'if' condition when user selected "Yes" or "No" Example : If user needs PC and he/she selects "YES" workflow goes to next level and selected "NO" workflow has to completed. Can any one help me for the workflow and sc...

ven1 by Kilo Contributor
  • 10324 Views
  • 5 replies
  • 4 helpfuls

Resolved! Loading data to lookup select box is slow

We have a Lookup select box that contains long list of customer ID s. Due to this one that form takes around 2 minutes to load/refresh it self. Please give me some advice to speedup this process.PS: We cant use any reference because it has a "onChang...

sandaru by Giga Contributor
  • 3942 Views
  • 2 replies
  • 2 helpfuls

Resolved! Clients script or any script onchange any variables

I have a script that I need to run on many variables on change.does servicenow provide a way to do it.here's an example :include script to get the variables, orders and namesvar Variable_Indentifier = Class.create();Variable_Indentifier.prototype = O...

rolodo by Mega Contributor
  • 2117 Views
  • 5 replies
  • 0 helpfuls

Resolved! UI Action condition based on value on form

Is there any way to show/hide UI action conditionally based on client side selected choices?I have a catalog item where I have a select box variable "Edit fields" with three choices and show 'none' is selected.I would like to dynamically display the ...

emyrold by Giga Expert
  • 4264 Views
  • 5 replies
  • 2 helpfuls

CMDB identification error?

Greetings,I am working on setting up Discovery as a proof of concept in our environment, which is domain separated.I have configured the MIDServer, which is up and validated in my instance. I am now encountering an issue when I attempt to have the MI...

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DanLevin by Kilo Expert
  • 2421 Views
  • 2 replies
  • 1 helpfuls

Resolved! File parsing error while knowledge import.

I am facing file parsing error while importing word document to create knowledge   article. What are the checks i need to successfully import a word doc ? Because i can import few documents and some i cant.Also to add.,-   I understand that this has ...

prasanna11 by Mega Guru
  • 2895 Views
  • 6 replies
  • 4 helpfuls

Resolved! Bundles and Service Catalog

Are bundles still a legacy item in ServiceNow? Has anything changed since Eureka? I am struggling to see the purpose they serve as it pertains to ordering a bundle from the Service Catalog. It does not list the components on the item when you order a...

tonemking by Giga Expert
  • 8400 Views
  • 2 replies
  • 4 helpfuls

Resolved! Variables Visibility in Service Catalog

Let me provide a scenario for this requirement.There's a field called 'Conditioner'(select box) with question choices as 'Yes' and 'No'.When the user selects 'yes', variables will be displayed accordingly and when 'no' is selected, another set of var...

redth by Giga Expert
  • 3218 Views
  • 5 replies
  • 2 helpfuls