Hi, how do we disable other business rule that might run.My initial approach is to use setWorkflow(false); But I don't know if its rightDoes set workflow runs only in workflows? Thanks,Tadz
var set = new GlideappVariablePoolQuestionSet(); set.setRequestID(item.sys_id); set.load(); var vs = set.getFlatQuestions(); for (var i=0; i < vs.size(); i++) { if(vs.get(i).getLabel() != '') { template.space(4); template.print(' ' + vs.get(i).getL...
Hi All,I have written a Catalog Ui policy seems to be working on catalog item form but not on requested form and catalog task form.I have also checked the two checkboxes on catalog ui policy formThanks & Regards,Akshay
Hi,I want to display UI notification to respective people based on incident status.When admin approves the catalog item request I want to send the UI notification to the person who opened the incident.I was following the instruction from this Displ...
How to get service catalog item old version control history.
I'm trying to troubleshoot an issue that we saw crop up twice in the past 2 weeks and need your help.We have a catalog item that was recently updated that included an extra variable (mandatory) with a modified workflow. These 2 weeks, I saw 2 of th...
Hello Everyone,Can anyone suggest me how to achieve prefix to REQ for a single particular item?Lets say i have a General Request and when i submit the request it should display me GREQ1234 instead REQ and if i have some software request it should dis...
Hello All,We have a workflow that has several tasks that are dependent on another task. What's happening is that when the technician 'JDOE1' closes this parent task, all the other child tasks that are then created show the 'Opened By' as 'JDOE1'. ...
Hi there,We currently have a wait for all tasks to close condition in all of our workflows and are looking for some ideas on how to streamline/centralize this. We originally were using a SUB flow with would be added to each workflow to ensure that it...
Good afternoon,I was wondering if there are best practices regarding Knowledge Bases in a multi-client scenario. What's the best way to utilize KB's? Do you have one large KB and use security to separate the Articles by domain? Are you simply creatin...
How to query the user table in client script?
Hi,I need to access the list collector variable in workflow approval script. Usually I create a workflow variable for each catalog variable and access it as workflow.variables.variablename.In case of list collector how would I access the values in ...
Hello Community,I was wondering if it was possible to grant a user's account rights/roles when they have been inputted into the Assigned to field of Requests. The situation is, I have locked down certain variables on the request form to not allow a...
Hello Folks,My servicenow home page shows empty web page. When I entered credentials, it took me to blank home page. Has anyone faced similar issue?Thanks
We currently have a Business Rule that will pull the user from the requested_for or who_requested variables on the catalog item and updated the Requested For field of the Request with that user. Of course, this poses issues if you open multiple catal...
