Extracting Data from CMDB
One of our support team would like to consume data from Service Now CMDB. Just curious to know as what are all the available options to extract data from CMDB.
Forum Posts
Resolved! Open a non catalog Service Request
Hi,How do I open a non catalog Service Request?For ex - If a user calls and asks " Can you show me how to use Power point" , the Service Desk should be able to open a request.Thanks
Resolved! How to set date/time field
Hi All,I have two Date/Time field in service catalog form.1. start date/time 2.End date/timeI want to set start date as current date and time. I have achieved this using javascript:gs.nowDateTime(); for end date/time field , I want the value ...
Add Attachment Button to Change Request Form
Hello all,I'm trying to add a button on our Change Request form to enable users to attach files easily. I've searched around the forums and found a lot of answers pertaining to doing this on the Service Catalog or on the Record Producer... but nothin...
Resolved! How to access cart requested_for when ordering an item?
Is there any way to get/set the cart requested_for (which shows when checking out) from within a catalog client script? Would like to be able change the requested for while in the process of ordering (probably using a variable), and have that person'...
Resolved! closed incomplete when tasked is not created in workflow
We recently changed or system to that is someone marks a task as closed incomplete it would make the RITM Closed Incomplete. I am now running into an issues the below scenario.With one request we have multiple tasks being created and going to a joi...
How do we edit/override the default robots.txt file for connecting to a main search engine?
We'd like to enable searching from the Knowledge Base from our main webpage for our organization yet are unable to connect to the service-now sight. Anyone have this issue and found a work around? I'd appreciate any help or guidance.Thanks
can we place a UI action in a particular view ?
Hi Team,I have a requirement to create a UI Action "mass Update" to mass resolve the incidents based on few conditions. and to make the UI action as List context menu. And it should be visible only under Incident Menu - under "My Group's Incidents" M...
Server Build Request catalog Item
Hello Everyone, Task: I am trying to build a Server Build Request item in Catalog. My issue: It has a lot (whole lot) of variables and choices. On a user perspective s...
Resolved! Adding Excel in Description of service catalog item
We have requirement to add excel sheet in service catalog item, so users can download the excel fill , all details as asked in excel and upload it again to catalog and Submit the request.Cannot do it from Description as Insert image/edit > Attachme...
How do we report on Approval Date (date/time when the approver approves/rejects the request)?
How do we report on Approval Date (date/time when the approver approves/rejects the request)?
Prompting for a short description for the cart and resulting request
Background:One of our main use cases for the service catalog is to request access, hardware and software for new hires.To accommodate this, we have created individual catalog items for access to each of our IT systems, and for the various hardare and...
Using "&&" in <g: evaluate>
I am creating a CMS site, i used a ui macro in which i am using a boolean variable in <g:evalute>. The issue is I am unable to use '&&' in the If condition. I tried using "<![CDATA[ ....]]" and also "&" but whenever i am trying to print thi...
Resolved! KA reporting- is there a way to report on the exact time/date an article is viewed?
I'm trying to pull reports on the following;1. How many times an article has been viewed?2. Who viewed the article and when (date) and time the article was view by each person.I'm able to pull the data on who viewed the article but I can't seem to fi...
Resolved! Or condition in a basic Script
Hi All,I am not very good in scripting and I am tying to make an IF condition in a workflow.Since the OOB function is not properly working, I created the the following:answer = (current.variables.u_pds2_server_location.u_display_name=="LocationA,Loca...
