How to get a watch list in widget in Service Portal ?

[Nithin12]

Hi Team,

How to get watch list for a particular ticket opened in service portal.

How to create a widget for this?

Any suggestions or ideas will help me a lot.

Thanks.

PlatformDeveloper Community

[LaurentChicoine]

Hi,

You can simply use a List collector variable referencing the user table. In the Service Portal that field will allow to enter an existing user or an email address. You probably should add a help text to indicate to your users that they can input an email address as it is not obvious otherwise.

[Nithin12]

Hi Laurent,

Thanks for your suggestion.

I want to get the watch list for a particular ticket who are already added to the that record .

I want to see this watch list in service portal with the help of a widget.

any idea or suggestion ?

Thanks

[LaurentChicoine · Accepted solution]

Hi Nithin,

Here is a quick widget I made, however it does not have any save functionality so you would have to add that. Also the sn-record-picker does not allow to add an email address as the usual watch list field does. If your goal is only to display a read of what was set on creation than this would do the job by simply setting sn-disabled="true".

HTML:

<div ng-if="data.canRead" class="panel panel-primary b">
   <div class="panel-heading">
       <h4 class="panel-title pull-left">
           ${Watch list}
       </h4>
       <div class="clearfix"></div>
   </div>
   <div class="panel-body">
           <div class="text-center text-italic text-muted">
               <sn-record-picker field="watch_list" sn-disabled="!data.canWrite" table="'sys_user'" display-field="'name'" search-fields="'name'" value-field="'sys_id'" default-query="'active=true'" multiple="true"></sn-record-picker>
           </div>
   </div>
</div>

Client script:

function($scope, spUtil) {
       var c = this;

       $scope.watch_list = {   
               displayValue: c.data.displayValue,   
               value: c.data.value,
               name: 'watch_list'   
   }; 
}

Server script:

(function() {

       var table = $sp.getParameter('table')
       var sys_id = $sp.getParameter('sys_id')
       var gr = new GlideRecord(table);
       if(gr.get(sys_id)){
               data.canRead = gr.watch_list.canRead();
               data.canWrite = gr.watch_list.canWrite();
               if(data.canRead){
                       data.displayValue = gr.getDisplayValue('watch_list');
                       data.value = gr.getValue('watch_list');
               }
       }
})();

I know this is incomplete but I hope it helps.

[Nithin12]

Thanks Laurent