Article Ownership Group based on Category field

[Somujit1]

Hello Experts,

Any suggestions on how to set the Article Ownership Group based on the category being selected for the article. Would Client Script be the only approach?

Looking for a no coding approach. 

Thanks,

Somujit

[Ahmmed Ali · Accepted solution]

Hello @Somujit1 

One of the way to configure is, create one custom field (reference to group table) on the kb_category table. This would be simple way to store the category-group mapping.

To auto-populate,

If you want always to have group based on category and user should not be bale to modify it, then create a BR on kb_knowledge table and in action section, set ownership group SAME AS category.group

If you want user's to be able to edit the ownership group field after auto-populated, you can do it with script include (client callable) and client script.

I do not think it is possible with no code, if it was for any task extended table, there is assignment rules which could have done the trick.

Thanks,

Ali

[Somujit1]

Thanks for your reply @Ahmmed Ali . The first approach helps