How to get Now Assist Admin Console / Now Assist in AI Search

[PANTester]

I'm new to the service now product, so I apologize if this is an easy question.

I am interested in trying out the AI search in Now Assist. Reading the documentation it looks like I need the Now Assist Admin. 

Are these the correct steps?

How do I go about getting the Now Assist Admin?

Is it in the developer instance plugins?

[Dr Atul G- LNG · Accepted solution]

Hi @PANTester 

Unfortunately, NOW Assist is not available on PDI currently. The best you can do,

Go to Now Learning

Do , Now Assist Training  , where you will get Lab instance for hands on. 

https://nowlearning.servicenow.com/lxp/en/now-platform/now-assist-essentials?id=learning_course_prev...

https://nowlearning.servicenow.com/lxp/en/app-engine/now-assist-for-creator-implementer?id=learning_...

[PANTester]

Thanks for the reply. Do you know if we have to finish the training in order to have the hands on lab instance, or if its used during the training?

[Dr Atul G- LNG]

Hi @PANTester 

You will get the lab as soon as you registered for training.

[kaushal_snow]

To access the Now Assist Admin Console and integrate Now Assist with AI Search in ServiceNow, follow these steps:

1. Accessing the Now Assist Admin Console:

• Install the Now Assist Admin Console Plugin:

  • Navigate to System Applications > All Available Applications > All.
  • Search for "Now Assist Admin Console".
  • Click Install to add the plugin to your instance.

• Launch the Admin Console:

  • After installation, go to the application navigator and type "Now Assist Admin".
  • Select "Overview" to open the console.

• Configure Now Assist Features:

  • Within the console, you can activate plugins, manage skills, and monitor usage.
  • For detailed guidance, refer to the Now Assist Admin Console Overview.

2. Integrating Now Assist with AI Search:

• Ensure Prerequisites:

  • Confirm that your instance is on Vancouver Patch 2 or later.
  • Activate AI Search by navigating to All > AI Search Status.

• Install Now Assist for AI Search:

  • The Now Assist for AI Search plugin is automatically installed when you add Now Assist packages like Now Assist for CSM, ITSM, or HRSD.
  • To verify, go to System Definition > Plugins and check for the relevant Now Assist plugin.

• Configure Genius Results:

  • Navigate to your Search Profile.
  • Under the "Genius Results" tab, click "Link Existing".
  • Select "Now Assist Q&A" and set the desired order.
  • Publish the Search Profile to enable Now Assist responses in search results.

For comprehensive information, consult the Now Assist in AI Search FAQ.