How to hide Article Category from Service Portal (Users can view article from URL only)
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09-10-2024 11:47 PM
Requirement is to hide a kb article category from the knowledge base category picker (Widget Name: knowledge Field Facet) on the portal (attached the Image for your reference).
The category should be hidden on portal, but users should have the ability to create KB articles for that the category from the Native view and portal users should be able to view the articles using KB article URL only.
#Knowledge Management #KB_Category #article
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09-10-2024 11:56 PM
Hi @1__TusharK ,
You can simply hide the KB category by making it inactive .
Please refer the KB0783344 and KB0677487
Please mark my answer helpful.
Regards,
Anchal Jha
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09-11-2024 05:45 AM
We don't want to inactive the category as I mentioned above "users should have the ability to create KB articles for that the category from the Native view and portal users should be able to view the articles using KB article URL only".
