How to hide the remove option to ITIL and Report admin access user from dashboard tab.

User712413
Tera Contributor

Only admin can option to remove the dashboard tab. How to achieve it.

User712413_0-1742973515976.png

 

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @User712413 

I'm not sure about the reason behind this requirement, but it doesn't seem like a good use case. This option provides flexibility for users to view the data as needed. Removing it may impact the user experience, as they might not like the report—it could display too much data with no way to filter it. Please educate the user about the purpose of this feature and encourage the use of OOTB functionality.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Thanks for your input on this.

But here we want to Restrict the remove option which has highlighted in yellow color for user . only admin  should  have access to remove. Sometimes some users are accidentally deleting the report tab  and removing interactive filter from Dashboard because they are not familiar so we want to restrict them. they can only edit it.

 

Hi @User712413 

 

I think, in this case, you need to share the dashboard with "View" rights only, so that others can't change anything except the dashboard overview.

 

AGLearnNGrow_0-1742981455785.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

I tried above but some user with dashboard_admin, pa_admin, pa_power_user role can remove and delete because  there is a OOB delete ACL. So I removed below roles and provided admin role but still the remove and delete option showing for ITIL user.

User712413_0-1742982621971.png