How to hide the remove option to ITIL and Report admin access user from dashboard tab.

User712413
Tera Contributor

‎03-26-2025 12:19 AM

Only admin can option to remove the dashboard tab. How to achieve it.

User712413_0-1742973515976.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to User712413

‎03-26-2025 03:28 AM

In this ACL , is the admin override is Tick?

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AGLearnNGrow_0-1742984913353.png

 

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Dr. Atul G. - Learn N Grow Together
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User712413
Tera Contributor
In response to Dr Atul G- LNG

‎03-26-2025 04:14 AM

No it is unchecked

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to User712413

‎03-26-2025 04:38 AM

Hi @User712413 

I think logging a ServiceNow support case is a good idea now, as you've already worked on the ACL and it's still not working. Also, I believe this might be the expected behavior, but let's confirm with the ServiceNow support team.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-26-2025 12:51 AM

@User712413 

what's your business requirement for this?

I doubt you can achieve this.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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