How to hide watermarks on emails
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06-26-2025 12:47 PM
Hi,
I need to hide watermarks on emails and came across the below article. Set the property "glide.email.watermark.visible" to false, but I still see them on emails. Please assist.
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06-26-2025 01:00 PM
Hi @sath,
after you set the property to false, how did you verify - you checked from the email logs or review a real email sent from ServiceNow in your email client (e.g. Outlook or Apple Mail)?
I do not have any available instance where to replicate this at the moment.
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06-26-2025 01:04 PM
In regards to the property glide.email.watermark.visible, I found following:
Indicates whether the watermark in email notifications is visible (true) or is wrapped in a hidden div tag (false).
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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06-26-2025 01:39 PM
Hi Kamil, I tested for the watermark by sending real email from our test instance to email client.
All of our notifications are using HTML and plain text content type
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06-26-2025 01:58 PM
@sath and what about the Omit watermark checkbox?
Omit means leave out, it could be it
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */