How to insert lists into HTML Template without missconfiguration?

[PavelP]

Hello,

we are using an Email Client template, for Launching emails for Major Incident Management.

The template in question is containing Table and a List, in the HTML format.

However, even when its inserted in the Template like a normal list when displayed in the final MIM Message, it contains additional spaces and additional <ul><li> tags. This doubles its size and makes it much harder to use:

Does anyone have a suggestion on how can this be fixed? 

Thanks in advance

Pavel

[Tony Chatfield1]

Hi, with partial screenshots of your html code, it is not really viable to diagnose your issue apart from possible direct experience of the issue.
Perhaps you could share the code as plain text and exact steps to reproduce the behavior so that it can be reviewed.

[PavelP]

Hi,

I investigated a bit more, and the issue is with using bullet-list inside table. When Adding simply that, the result was same. Code in this case being:

<p></p>
<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td style="width: 50%;">Test 1</td>
<td style="width: 50%;">
<ul style="list-style-position: inside;">
<li>Test1</li>
<li>Test2</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 50%;">Test 2</td>
<td style="width: 50%;">&nbsp;</td>
</tr>
<tr>
<td style="width: 50%;">&nbsp;</td>
<td style="width: 50%;">&nbsp;</td>
</tr>
</tbody>
</table>

The result was following.

[PavelP · Accepted solution]

I was pointed towards this issue being an Known Error, possibly changed in future releases

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1005102