How to insert screenshot to journal field type (Additional comments)

Kifrez
Kilo Guru

‎10-07-2020 07:03 PM

Hi, could we paste screenshot to additional comments ? is there any way to do so? Do we need to use [code]?

 

find_real_file.png

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Harshal Gawali
Giga Guru

‎10-07-2020 07:57 PM

Hello Freddy,

Please check below threads, this might help you.

Adding screen shots to comment and work notes fields.

Paste screenshot into Journal field

 

Regards,

Harshal.

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Willem
Giga Sage
Giga Sage

‎10-07-2020 11:57 PM

Hi Freddy,

You cannot paste a screenshot in the worknotes/comments. You can add the image as attachment and it will show. Or you can drag and drop, as described here:

https://docs.servicenow.com/bundle/orlando-platform-user-interface/page/use/using-forms/task/t_Attac...

 

A workaround for this is to add a new field of type HTML. There you can paste images. Then have a Before Insert and Update business rule copy the content of that field to the comments field and clear the html field:

current.comments = ("[code]" + current.u_new_comment + "[/code]" );
current.u_new_comment = "";

 

Reference: https://old.wiki/index.php/Implementing_HTML_in_Comments

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