How to knowledge nav-ons work?

e_wilber
Tera Guru

‎04-27-2017 07:13 AM

I have a few active knowledge nav-ons including Microsoft and Google. How do these work?


When I type "Microsoft Word" in the knowledge search bar I'd expect a lot of results if it's searching Microsoft. I don't see a way on the knowledge page to determine what I want to search with.

We are running Helsinki,

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bobby2015
Kilo Contributor

‎05-26-2017 08:10 AM

I have added few add ons but seems like we can't see them anywhere in the Knowledge either in Self Service or Service Desk etc.


May be deprecated as mguy says.


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EmilyAWN
Tera Expert

‎01-18-2018 08:05 AM

I'm in a developer instance of Kingston and there are Knowledge Nav-ons so they aren't gone gone. Maybe they decided to add them back?
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Stig Brandt2
Mega Expert
In response to EmilyAWN

‎02-08-2018 03:06 AM

Also loooking at that, but not able to find any documentation of how to use this functionality 😞


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Lucas Vieites
Tera Guru
In response to Stig Brandt2

‎02-08-2018 05:12 AM

Hi Stig,


this is documented for the Kingston release here: Automatic changes after KMv3 migration and for Jakarta here: Automatic changes after KMv3 migration . The keyword is still "legacy". This functionality remains available if you use the legacy Knowledge home "kb_home.do" instead of the newer "$knowledge.do".



I hope that this clarifies your doubts.


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