Dear Community members, I am looking for some guidance on outlook actionable message configuration for surveys.
I am able to successfully setup a survey notification and survey to send outlook actionable message, email body is shared below. When I send this email to my client inbox it doesnt render adaptive cards, but survey content renders correctly in my personal outlook. can you please help me understand if any additional setup is needed on client office 365 or outlook add-ins to allow rendering of adaptive cards.
<html><head><style>
#snc_notification_preference {
text-decoration: none;
font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;
font-size: medium;
color: #82C9B8;
}
#snc_notification_unsubscribe {
text-decoration: none;
font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;
font-size: medium;
color: #82C9B8;
}
</style>
</head><body><p>Hi user user,</p>
<p>A survey for Test Survey for Outlook PoC has been assigned to you. Your response is essential for further improvements.</p>
<p><script type="application/adaptivecard+json">{"type":"AdaptiveCard","version":"1.0","originator":"130e10fd-f029-4b15-9afe-080d08b1b932","padding":"none","expectedActors":["user.user@clientoutlook.com"],"hideOriginalBody":true,"body":[{"type":"Container","style":"default","separator":true,"spacing":"none","padding":"default","items":[{"type":"TextBlock","text":"satisfaction score","weight":"bolder","size":"medium","wrap":true},{"type":"Container","items":[{"type":"TextBlock","wrap":true,"text":"Satisfaction score"},{"type":"Input.ChoiceSet","id":"xxxxx","style":"expanded","isMultiSelect":false,"choices":[{"title":"Most","value":"1"},{"title":"Average","value":"2"},{"title":"Least","value":"3"}]}]}]},{"type":"Container","style":"default","separator":true,"spacing":"none","padding":"default","items":[{"type":"ActionSet","actions":[{"method":"POST","title":"Submit","type":"Action.Http","headers":[{"name":"Content-Type","value":"application/json"}],"url":"https://instanceName.service-now.com/api/sn_ms_oam/oam/survey","isPrimary":false,"body":"{\"ASMTQUESTION:xxxxx\":\"{{XXXX.value}}\",\"type\":\"survey\",\"sysparm_instance_id\":\"xxxxx\",\"sysparm_action\":\"submit\"}"}]}]}]}</script></p>
<p> </p>
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<a id="snc_notification_unsubscribe" href="mailto:instanceName@service-now.com?subject=Unsubscribe from "Survey Invitation PoC"&body=Sending this email with the predefined content in the subject and body will unsubscribe you from the notification "Survey Invitation PoC"%0D%0A%0D%0AUnsubscribe:{"id":"4d30f850c3b6d21049521d12b40131fe","token":"c797e62132"}">Unsubscribe</a> | <a id="snc_notification_preference" href="https://instanceName.service-now.com/nav_to.do?uri=notification_preferences.do%3Fsysparm_notification=4d30f850c3b6d21049521d12b40131fe">Notification Preferences</a><div> </div><div style="display:inline">Ref:MSG175676885</div></body></html>
References : Solved: Re: Configuring Outlook Actionable Messages for Su... - ServiceNow Community -> but couldnt quite understand about outlook setup.
