Configuring Outlook Actionable Messages for Survey

[Jaz_M]

I have been trying to configure OAM - Outlook Actionable messages to send a Notification with the Survey embedded.

Ive seen several posts but none really resolve or show full solution.

I have created a survey with basic trigger for testing and checked the boxes 'Send Notification and Outlook Actionable Message' in the Survey. Ive then put the mail script ${mail_script:include_survey_actionable} into my Notification message (Send User Invite).

Questions:

• I have enabled OAM Plugin successfully, do I also need to enable 'ServiceNow Add-In for Microsoft Outlook' ?
• Do you have to use the 'Send User Invite' notification, is this a set requirement or can you create a new notification with condition to act on your specific survey only, using ${mail_script:include_survey_actionable} in the message?
• Ive not been able to find documentation on the code in the above mail script, particularly the line " sn_ms_oam.AdaptiveCardsFactory().generate('send_survey', template, current); " - what is the significance of the 'send_survey'?  is this an event or script include?
• Im working in my DEV environment and looking at the email logs there to see what is produced. Would the embedded surveys show here when you do 'Preview HTML' or will it only show in the Outlook mailbox ?
• The Email log shows the details of the message produced successfully, this has the <script> tag and the the correct JSON enclosed, Ive tested the JSON at https://messagecardplayground.azurewebsites.net/ and this shows successfully my one survey choice question,  yet the email received into my Outlook mailbox still doesn't show the embedded survey question, I have a compatible Outlook client,  so does issue lie in SN or Outlook, what needs configuring in Outlook to make the survey appear, as the JSON is there? Ive been told our Outlook/Office 365 environment is compatible.

Most grateful if anyone can shed light on the above.

[ServiceNow Tec2]

This has been resolved by ServiceNow Technical Support. Please refer to KB0829137 for more information.

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB0759780 for more information.

[Zmud1]

@ServiceNow Technical Support No, the issue has not been resolved. I followed all the information from the two knowledge bases and it still doesn't work. The JSON included is correct but survey is not embedded in the email.

[jawwadhaq]

Correct, same here. It still doesn't work. Actionable email works find on approvals, but not on survey.