Hi,
We have a scenario where employees have 2 email domains:
*@ABC.com(stored in sys_user.email)
*connect.ABC.com (not stored in sys_user.email)
When user send email through @connect.ABC.com, ServiceNow doesn't recognize them and treats them as Guest.
I want both the domain to be considered without modifying sys_user table. It should be handled before Inbound action is triggered, since the “User ID” is already being populated in the Email Log before inbound action.
1.I don't want to add alternate email to sys_user
2.I don't want to handle this inside inbound mail action
Couldn't find any script include in servicenow, where i can handle this before inbound action.
Please guide me how i can handle this.
