If you miss any content, please leave it as a comment and I will add it to this article.
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What are releases in ServiceNow?
Versions of ServiceNow stretch back over two decades, when the company (which had recently changed its name from Glidesoft) rolled out a version labeled ‘Summer 2007’. What followed was a periodic release schedule, which saw the release of up to three different versions of ServiceNow each year. At this point, between 2007 and 2011, ServiceNow releases had not yet adopted a city-based naming scheme and were instead named after the seasons (later months) in which they were released. After October 2011, the naming convention of ServiceNow versions changed to follow a different pattern. The new approach sees each edition receive its designation based on a city and following alphabetical order. The first world city to be honored was Aspen in 2012 with Berlin following.
Zurich's release at a glance
The ServiceNow Zurich Release represents a significant evolution in the platform, delivering advanced innovations in AI-driven workflow intelligence, structured governance, and developer enablement. Key highlights include AI-powered enhancements like expanded Now Assist features with multilingual support, skill-based routing, and contextual recommendations; a new workflow data fabric for seamless integration with enterprise data sources such as Snowflake and BigQuery; and ReleaseOps - offering automated pipelines, compliance policy enforcement, and real-time dashboards to standardize and de-risk deployments. Developers benefit from powerful new tools such as isolated sandboxes, subflow generation from images, performance analyzers, and improved low-code capabilities, enabling faster and safer application creation. The Zurich Release further empowers organizations by blending intelligent automation with robust governance and industry-specific modules, positioning ServiceNow as a cornerstone for operational resilience, productivity, and future-proof digital transformation initiatives.
We created this upgrade kit to make it easy for you to learn about the exciting new features in the current release. Here’s what’s included:
- A ready-to-use presentation that will give you and your team an overview of the latest innovations
- A playlist of links and demos to help you get up to speed fast
- A complete list of resources to ensure a seamless upgrade experience
Entry point to the official release notes documentation
- New features and products
- Removed features and products
- Deprecation information
- Changes to features and products
Articles & Blog Posts
What's new in the Zurich Release for
2025-08-05 by Semaphore Partners
Prefill Catalog Items via {URL}
Starting in Zurich, prefilling catalog items via URL parameters no longer requires a client script workaround. This is now a native feature that works seamlessly in both Service Portal and Next Experience.
2025-08-06 by Martin Rudack
With datatype ACLs, you can control access to data based on the field type, regardless of which table the field belongs to.
2025-08-06 by Martin Rudack
With the Scripting Governance Tool, introduced in the Zurich release, ServiceNow now provides an easy, centralized way to govern and manage permissions for all script-like fields in one place.
2025-08-08 by Mark Roethof
Zurich's Queuing of Instance Scans
With the Zurich release it's finally possible to queue new scans for execution if another scan is already ongoing.
2025-08-10 by Martin Rudack
Let’s talk about auditing in ServiceNow, one of those features everyone ignores until something’s on fire. The conversation usually starts at one of two extremes: either you’ve turned on auditing everywhere and your audit tables use most of your disk space, or you’ve barely audited anything, and an auditor asks for the change history of a column that surprisingly isn’t tracked. Neither is fun.
2025-08-11 by Mark Roethof
Zurich's Field Regex Mapping Tables (field validation for Configurable Workspaces)
2025-08-13 by Martin Rudack
Machine Identity Access Controls
Knowing exactly which integration user can use which API and access which data is… not trivial. It takes strong governance and a bit of discipline. Data security has always mattered, but in the age of AI where we build platforms that have access to any data of your organization a single misconfiguration can turn into significant damage.
2025-08-13 by @Earl Duque
Focusing on ServiceNow Studio Enhancements in Zurich
For this blog specifically, I’ll be highlighting the changes in ServiceNow Studio, the tool that I now live in when I do ServiceNow development, especially now with some of the upgrades that make building, collaborating, and experimenting with AI a lot smoother.
2025-08-13 by @Laszlo Balla
Admins, Take the Wheel: Zurich Makes AI Safe to Scale
ServiceNow Admins sit at the crossroads of innovation and stability. While users demand sleek experiences, developers push faster releases, and execs chase AI outcomes, it’s admins who keep the platform secure, compliant, and upgrade-ready. The Zurich release is built for your new reality. It gives admins the tools to activate and govern AI responsibly, enforce change discipline, and reduce manual firefighting so you can say “yes” to AI without losing control.
2025-09-10 by @Earl Duque
Vibe Coding at Scale is Here in the ServiceNow AI Platform Zurich Release
This article announces that in the Zurich release, the ServiceNow AI Platform introduces “vibe coding at scale,” which aims to let developers work faster with less friction while maintaining control and quality.
2025-09-10 by @Juergen Lindner
The CIO playbook for leading the Agentic AI race with the ServiceNow AI Platform Zurich release
As a CIO, you’re leading this revolution. Peers and competitors are surging ahead, accelerating with confidence. Yet, your own revolution might still feel like an evolution with AI gravity settling in. The question is not if AI will define the future, but how can you defy AI gravity so that the gap does not become impossible to close.
2025-09-10 by @Jeffrey Gore
New agentic CRM workflows, purpose built for your industry with the Zurich release
Within the ServiceNow AI Platform Zurich release, ServiceNow is laser-focused on making CRM in industries faster, smarter, and more connected—all on one AI platform.
2025-09-10 by @Usman Sindhu
ServiceNow AI Control Tower in the Zurich Release - Mastering AI governance
Built on the foundation of the ServiceNow AI Platform, the AI Control Tower (AICT) establishes central oversight across enterprise teams, providing AI visibility & control, driving alignment, and enhancing value. AICT provides organizations with holistic visibility into their AI assets through the onboarding and discovery of AI systems, models, and datasets. Whether your AI is internally developed, sourced from third parties, or embedded in SaaS and external platforms, AI Control Tower delivers the visibility and control you need to scale and govern responsibly.
Videos & Podcasts
2025-08-03 by Learn N Grow Together
38th Release – 38 Features in 38 Minutes!! Let's Explore Zurich Together
Join us for a rapid-fire breakdown of what’s in, what’s out, and what you need to know.
2025-08-09 by (Unofficial) Live Coding Happy Hour
Hunting down Zurich's undocumented
This weeks show Rafael Cardoso and Mark Roethof will be on air. Goal for this live stream is to explore the Zurich EA release, and go hunting for the undocumented!
2025-08-11 by ServiceNow Dev Program
TechNow EP100 | Zero In on Zurich
Join us - the ServiceNow Developer Advocates - as we present the 100th episode of TechNow! In this webinar, we debut the hottest new features for admins and developers on the AI-powered platform.
2025-08-19 by ServiceNow Community
What's New in Zurich: AI Control Tower Demo
This release is packed with new capabilities in AI Control Tower, such as AI strategy/demand, AI Inventory, AI risk and compliance, security and privacy, value metrics, and performance indicators. This provides real-time risk visibility for more-informed decisions, improved compliance, and better workflows to ensure ethical and responsible AI adoption across the enterprise
2025-08-19 by ServiceNow Community
What's New in Zurich: Business Continuity Management (BCM) demo
In this demo, view two new BCM features that improve the impact of your business continuity program:
- addition of one-click MS Word reporting of business impact analysis, business continuity planning, and events to executive or non-risk audiences
- threat assessment template that gives the business continuity team the ability to automatically trigger threat and impact assessments before, during, and after crisis events and create new actions based on the results.
2025-08-19 by ServiceNow Community
What's New in Zurich: Smart Assessment Engine (SAE)
Watch this demo to see the new collaboration feature that supports multiple users simultaneously completing different parts of an assessment. In addition, the demo will show a new Normalization feature to help teams normalize scoring across assessments with different scoring ranges, improving data review and analysis.
2025-08-19 by ServiceNow Community
What's New in Zurich: IRM Audit Management Demo
This demo explores the new features in IRM Audit Management for Zurich, including simplifying evidence requests so respondents better understand the question’s context and expanded flexibility in defining control test steps.
2025-08-19 by ServiceNow Community
What's New in Zurich: IRM Advanced Risk
Watch a demo of the new, dynamic grid-based view that gives power users a spreadsheet-style interface for data review and management in Advanced Risk. This flexible and intuitive format improves evaluation accuracy and productivity.
2025-08-25 by ServiceNow Community
ServiceNow Zurich Flow Designer Enhancements to Stages and Variables
In this episode of Creator Toolbox, Senior Developer Advocates Allen and Laszlo are joined by Vanessa Wang, Inbound Product Manager on the Workflow Automation Team, to take a deeper look at some of the Zurich enhancements to Flow Designer stages and variables!
2025-08-20 by LearnIT
ServiceNow Zurich New Features | Colorful Form Messages Deep Dive
2025-08-25 by ServiceNow Community
What's New in the Zurich release for Analytics Management
We hosted an informative session on Wednesday, August 20, 2025, where we introduced the new Dashboards and Indicators Libraries—consolidating both commonly used and advanced elements for users with administrative privileges—and demonstrated how existing indicators could be converted into data snapshots directly from the Indicators Library to streamline the analytics workflow.
2025-09-02 by ServiceNow Community
Playbook Triggers & Permissions, Recurrence Triggers and Flow Debugger Updates
Workflow automation just got a serious upgrade in the ServiceNow Zurich release. In this Creator Toolbox episode, Allen and Laszlo host Jason Lefever (Senior Manager, Product Management) and Riya Kapoor (Product Manager) to showcase what’s new in Workflow Studio.
2025-09-09 by ServiceNow Community
What's New in Zurich "PA & UXA"
This session was designed to provide:
- Fresh perspectives on how analytics is evolving to meet user needs
- Actionable insights into platform performance and user behavior
- Opportunities to engage with peers and experts shaping the future of analytics
2025-09-25 by ServiceNow Community
ServiceNow Zurich Release Highlights for HRSD
If you are looking to learn more about what’s new in ServiceNow's HR Service Delivery Zurich release, this session is for you! Learn about our latest new features and enhancements which include: HR Multi-Instance Integration, Growth and Hiring experience features and Now Assist for HR!
2025-09-25 by ServiceNow Community
What's New in the Zurich release for Asset Management
Discover the latest asset management features in the Zurich release, covering Software Asset Management, Cloud Cost Management, Hardware Asset Management, Enterprise Asset Management/Operational Technology Asset Management, and IT Asset Management for Financial Services. Join our ServiceNow experts as they provide live walkthroughs of each new feature and guide you on how to get started. Don't miss this chance to see exciting demos and have your questions answered by our ITAM specialists.
2025-10-08 by ServiceNow Community
Unlocking the Power of ServiceNow Zurich Release: What's New in IT Service Management (ITSM)
This session is a deep dive into the new ITSM-focused functionality coming in the Zurich release. This call will give you the information you need to understand the value this release provides your organization and to begin planning for your upgrade. We’ll have staff on hand to answer your questions about Zurich live in the session.
2025-10-09 by ServiceNow Community
What's New in Zurich Release for Operational Technology Management
Discover the latest operational technology management features in the Zurich release, covering Operational Technology Visibility and Operational Technology Service Management. Join our ServiceNow experts as they provide live walkthroughs of each new feature and guide you on how to get started. Don't miss this chance to see exciting demos and have your questions answered by our OT specialists.
2025-10-09 by ServiceNow Community
What's New in the Zurich release for Upgrade Console & Engine Enhancements
The Zurich release introduces two major advancements aimed at improving upgrade workflows and system performance: the Upgrade Console and Upgrade Engine enhancements. The Upgrade Console, currently in beta and available to select customers, is a new product designed to simplify and accelerate upgrade management by offering a streamlined experience with greater visibility and control.
Simultaneously, the Upgrade Engine has received significant performance improvements, including a 35% boost in upgrade speed through parallelized plugin loading and additional optimizations for faster, more reliable execution. Together, these innovations represent a substantial leap forward in delivering smarter, faster, and more scalable upgrade capabilities.
2025-10-10 by ServiceNow Community
What's New in the Zurich release for Legal and Contract Operations
Learn about what's new in Legal and Contract Operations in the Zurich release. This webinar will cover the new features released in Yokohama and Zurich with a focus on GenAI, AI Agents, and core product innovations.
2025-10-10 by ServiceNow Dev Program
You Can Finally Test Configurable Workspaces! New to ServiceNow ATF in Zurich
This episode covers the brand-new support for testing Configurable Workspaces in the Automated Test Framework (ATF) with a deep dive and demo of the new authoring experience in the upcoming Zurich release.
2025-10-15 by ServiceNow Community
What’s new in the Zurich release for Business Continuity Management and Operational Resilience
See features from the latest Business Continuity Management and Operational Resilience release in Zurich. We will explore some cool new features, including a new BCM capability to generate executive and regulatory reports in MS Word. And we will demonstrate the new configurable ITOL & importance assessments Operational Resilience make meeting regulatory requirements like DORA easier. Learn about the potential value of these new features.
2025-10-15 by ServiceNow Community
What's New in Zurich for Machine Identity ACL
Discover how the Machine Identity Access Control empowers administrators to implement granular access for integration users. Learn about how to configure new machine identity access control to enhance security and governance for REST and SOAP APIs. This feature is essential for platform owners looking to tighten access and minimize potential security risks.
2025-10-13 by ServiceNow Community
What's new in the Zurich release for Employee Center
The ServiceNow Platform Zurich release introduces exciting new features for Employee Center (Pro), including the Browser Extension for Employee Center, My Requests page enhancements, and Now Assist Self Service, Now Assist powered Task summaries, and more! Join us for this interactive session with a live demo to learn about the new features and enhancements available for Employee Center (Pro) as part of the Zurich release.
2025-10-30 by ServiceNow Community
What's New in the Zurich Release for Sales and Order Management
Join this session where we introduce and demonstrate the new features for Sales and Order Management in the Zurich release. Highlights are AI-powered lead management, intuition-driven sales forecasting, advanced CPQ capabilities for complex products, and new self-service options for order and contract management.
2025-10-30 by ServiceNow Community
What's New in the Zurich release for Technology Providers
The Zurich release introduces powerful new capabilities for Tech Providers using ServiceNow. Join us to explore what’s new for TPSM customers and how these innovations can deliver value in your next upgrade. Our product experts will showcase key enhancements and a live demo to help you plan, prioritize, and implement what matters most.
2025-10-30 by ServiceNow Community
What’s new in the Zurich release for Field Service Management
Join ServiceNow’s Field Service Management team to explore what’s new in the Zurich release. Discover powerful features like the Hybrid Capacity Model and Barcode Scanning for Field Service Questionnaires and more designed to help you optimize resources, streamline data capture, and deliver smarter service. Learn how these innovations can drive efficiency, improve planning, and enhance field experiences.
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