I have setup and able to exchange Incidents using IntegrationHub's Remote Process Sync. I have a the Inbound and outbound Flows working to update the "attributes". I have started to work on the syncing the attachments
I have looked at this documentation ( https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/integrationhub/reference/remote-process-sync-actions.html ) and it make it seem fairly simple as you see from below.
Identify and request missing attachments from a remote system: Use these actions in the following order to automatically look up and request attachments from a remote system that don't exist in your local system:
- Identify New Attachments - Use this action to look up any attachments that exist on the remote system but don't exist on your local system for correlated records.
- Request Attachments from Remote System - Use this action to request the transfer of identified attachments from the remote system to your local system.
I was looking if someone had a flow sample of how to get the Attachments from the remote system. I have the following so far:
My issues is that I am new to this and I am struggling with what needs to go in the various Inputs on each of the actions. I am not even sure if I am using the correct actions and in the correct order.
I would appreciate any help anyone has.
I did look at the documentation and it states:
Inputs
Provide a value for each input that your action needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.
- Attachments
- Data type: Array of Objects
Array containing a list of attachment objects to evaluate.
- Local Record
- Data type: Record
Reference to a record on the local instance you are synchronizing with another instance. The data pill contains all the field values for the specified record. For example, a case record on the local instance.
Outputs
These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.
- Attachments
- Data type: Array of Objects
Array containing information about the attachments to synchronize.
- Count
- Data type: Integer
Number of attachments identified.
Since this is first time using these types of actions, it is not really clear what these simple instructions are trying to tell me to do. I am trying to understand what it means by "Array containing a list of attachment objects to evaluate"
Here is what I tried:
First Action (Step 7): Get Attachment Data for Local Record
It states it is used to:
"Get the list of attachments associated with a specified local record. Use the output of this action to synchronize the attachments of a local record with the attachments of a remote record."
Populated as follows:
- Local record was the "Incident" I am trying to sync the attachments for.
- Correlation Detail is the Correlation Record
Not sure if I am even filling this form out correctly.
Here is the Flow I was developing.
(Step 8): Identify New Attachments
Used "Attachment" values from Step 7 Get Attachment Data for Local Record
(Step 9): Request Attachments from Remote System
Used "Attachment" values from Identify New Attachments
Testing:
Created a ticket (INC0010020) in Instance A with 2 simple attachments
I can see the ticket (INC0010019) created in Instance B, but without any attachments.
Since my code is based on an Update I went back and updated the description and added a 3rd file to trigger the update part of my code.
In looking at the Outbound Queue on Instance A, I can see a lot of activity after doing this:
Looking at the Inbound Queue on Instance B I can also see lots of activity:
However, the Incident on Instance B does not have any attachments.
I am trying to figure out what all these additional "create" operations are doing.
Here is the content of one of them: It looks like the attachment data. 
I also ran a test In flow designer using the values from the "update" (42 in above screen shot), here are the results:
Details:
Step 7
Step 8
Step 9
I can only assume that I do not have the Action Steps Filled out with the correct values.
I am not sure how to fill in the values for the 3 actions in Steps 7,8 and 9 and if those are even the correct Steps and in the correct order. I was hoping someone had a sample of how to tie all the steps together.
Any help would be appreciated, even in understanding the ServiceNow Documentation
