How to redirect a User to a custom page when a particular catalog item is ordered instead of default

[Ankur Khare]

Hi Team,

We have a requirement wherein there is a particular catalog item for which if a person clicks in Order Now button it should route to a custom page which we designed instead of generic com.glideapp.servicecatalog_checkout_view_v2.do?v=1&sysparm_sys_id=c36602fa2be166103d13f0845e91bf02&sysparm_new_request=true&sysparm_view=ess&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_Service_Catalog

We have written onSubmit client script but its still routing to the above view.

Can you tell how to achieve this?

[Ankur Bawiskar]

@Ankur Khare 

you can write after insert business rule on sc_req_item table

Condition: current.cat_item.name == 'Your Item Name'

Script:

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
var url = ''; // give your URL here
action.setRedirectURL(url);

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Khare]

@Ankur Bawiskar 

Actually its still getting routed to the below page

I have added the below code in After insert BR

(function executeRule(current, previous /*null when async*/ ) {

// Add your code here

var url = '/sp?id=pd_bar'; // give your URL here

action.setRedirectURL(url);

})(current, previous);

[Ankur Bawiskar]

@Ankur Khare 

did you see if the business rule ran? share the BR condition?

if yes then it should work

check this link as well

Is there a way to control the redirect after catalog item submit in Service Portal with a client scr... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Khare]

Yes its getting triggered.