how to remove the ref msg line in email?

Ansuha Chipuri
Kilo Guru

hai,

how can i remove the last line in email reference message.

does it effect anything

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1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Ansuha Chipuri 

that is used for Email watermark. It helps to match the target record when Inbound action works

Rather than omitting watermarks, it is possible to hide watermarks on a global basis using HTML markup.

Hide email watermarks globally

Reference from above

Procedure

  1. Navigate to sys_properties.list in the Application Navigator.
  2. Create a new property named glide.email.watermark.visible and set it to false.

    This ensures that all watermarks are hidden on all email messages. This cannot be done on a per-email basis.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Anurag Tripathi
Mega Patron
Mega Patron

Hi,

Follow these steps

  1. Navigate to System Notification > Email > Notifications.
  2. Select the email notification to update.
  3. Click the Advanced View related link.
  4. In the What it will contain section, select the Omit watermark check box.

 

The Ref is called watermark, here is all you can read about it: Watermarks on notification emails

-Anurag

-Anurag

Ankur Bawiskar
Tera Patron
Tera Patron

@Ansuha Chipuri 

that is used for Email watermark. It helps to match the target record when Inbound action works

Rather than omitting watermarks, it is possible to hide watermarks on a global basis using HTML markup.

Hide email watermarks globally

Reference from above

Procedure

  1. Navigate to sys_properties.list in the Application Navigator.
  2. Create a new property named glide.email.watermark.visible and set it to false.

    This ensures that all watermarks are hidden on all email messages. This cannot be done on a per-email basis.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Sourav Roy1
Tera Contributor

Thanks, @Ankur Bawiskar! I followed the same approach, and it worked perfectly for me.