- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-22-2017 01:13 PM
Hello,
I have UI Policy that was deleted by mistake in the sandbox instance. It needs to be restore.
What is the safest way to do it. I am thinking of 'Export XML' from the other sub-production instance and then import the xml in to sandbox.
Thanks so much for reading and answering.
Solved! Go to Solution.
- Labels:
-
Service Catalog
-
Service Portal
-
Workflow
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-22-2017 01:37 PM
You can recover this UI Policy and all of its UI Actions from the sys_metadata_delete table. They are not in the Deleted Records module. I had to type in sys_metadata_delete.list in order to get to this table and its records.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-22-2017 02:06 PM
Are you logged in as admin user?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-22-2017 02:15 PM
yup, I am assuming, the IP is blocked
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-22-2017 02:37 PM
Thanks Matthew,
Can I ask where did you type that in.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-22-2017 02:39 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-22-2017 03:04 PM
Hi Som,
Another way to get to this deleted record is to go to the sys_update_xml table. Again, just type in sys_update_xml.list in the Application Navigator search bar and press enter. Once you are at this list view, you can search for your UI Policy and its UI Actions.
Upon entering any of these deleted records, you will see a Related Link called "Show Related Record". If you click this, you will be brought to the Deleted Record form where you cn click on the Restore button to recover your records.
Thank you,
Matt