How to set default filter for relationships under Configuration Item

[chanchal]

Hi,

Can anyone suggest; how How to set default filter for relationships under Configuration Item?

[manikorada]

Chancal,

Its a combination of Suggested Relationship and User Preference. By defining in Suggested Relationship, you can get the default classes for that Relationship Type. Check this for Suggested Relationships - ServiceNow Wiki

You need to set the User preference 'ci_manage_filter_hint.cmdb.ci' with the filter you need. You can access it by https://<<instance_name>>.service-now.com/sys_user_preference_list.do?sysparm_query=nameLIKEci_manage_relationships_filter_hint. Change the Instance name to your instance name.

After changing the User Preference, logout and logback in to see the change in filter.

[chanchal]

Thanks Mani,

It would be great, if you can share an example. I have referred below links related to this topic, but was not helpful.

Relationship filters module under Configuration application

Create default filter for CI Relationships

Regards

Chanchal

[chanchal]

Hi Mani,

I tried with your approach, it works globally for all CI Relation Types. I want to add default filter only for one CI Relation Type.

Say only for "Consumed by::Consumes".

Can we do it???

Thanks

Chanchal

[smetsch]

Were you able to find an answer to your question about adding a default filter for only one CI Relation Type? I also need to know how if you did please?

Thanks

Suzie