How do you add an "is empty" or null value IF condition? Logically, I am just trying to write a condition that says IF (Assigned To is not empty) THEN (etc). What's throwing me off is that the UI has options for "is", "is not", "contains", and "does ...
Hi Are there any best practice for managing admin accounts in ServiceNow? Thanks
Are Servicenow case emails encrypted? If so, does this happen automatically or does the sender need to do anything to ensure encryption? If the HR agent emails a document containing PII or SPI from the case, will the attachment be automatically enc...
Hello SNow community,i found this to add menu items in normal portals user dropdown menu:https://fruitionpartners.eu/blog/2017/03/15/add-new-menu-item-servicenows-header-profile-dropdown/ but this does not work for Service Portal. Any suggestions / i...
Hi everyone good day! Can someone please help me translate the options of the reference field? The data of the reference field comes from a newly created table. (Please check each screenshot below): As you can see in the portal, the field that I'm tr...
I have tried the following: Text Index Configuration - Knowledge[kb_knowledge] - Set the Attachment Index to false and Text Index Attachment Displayed to false. Text Indexes - kb_knowledge I Regenerated the Table Index ran cache.do Yet the attachment...
Hi.In my Vancouver instance (glide-vancouver-07-06-2023__patch2-hotfix1-10-04-2023_10-06-2023_1235.zip), the workflow activities Send SMS and On-Call: Send Notification both instantiate NotifyUtils instead of NotifyUtil.The Utah release notes state:E...
I get an number of warning messages when opening up a flow using flow designer, all relating to a table in a different app scope. That other app scope was deleted from the instance but I am puzzled where the reference is to that table in the app scop...
HI, I have created a UI action for download. It is not working in portal. How to do?
Hello All, I am triggering a flow in my workflow run script activity using executeflow api of the flow designer. executeFlow(String name, Map inputs, Number timeout) As OOB flow context action is not available because of its visibility condition...
Dear All, I'm just confuse between the actual difference integrationHub and orchestration? Orchestration: ServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance. Orchestration...
Hi, We would like to be able to update Cases and Incidents from emails that have been forwarded. If an end user forwards an email with the watermark and ref number in the subject then we want the case or incident to be updated just like a reply ema...
If a IT guy select a field in catalog item this should does not go to approval another than IT guy any other roles select the field it should go to manager approval in workflow can you tell me the code
Hi Team , We have requirement to use OOB Interaction API to create/update/close interactions.1. OOB create Interaction API doesn't allow me to create interaction with below details.I believe number will be auto-populated but the created record doesn'...
I have a duplicate ci called EDI - System2System. i want to remove duplicate without affecting the tickets associated with it.
