ServiceNow reports not visible until report created publish the report.
Hi Team, User have report_admin role access, but can't see a report which was created by other user untill he publish that report ? is that by design. ThanksAshok
Forum Posts
Field 'record', Value 'sys_id': Glide Record is invalid
I'm trying to update the security incident record on the work notes to paste results from an API call to a third-party tool. When I test the flow and add the SIR number, the API call is successful, but the update record flow throws an error indicatin...
Filter Configuration Item Template based on Principle Classes
Request was to only allow templates to see principle classes ( same as the CI field on the Change ticket was filtered).This reduced CI numbers from 2m to 90k Solution:I combined 2 community posts into 1 Business Rule on the cmdb_ci table (function e...
Show user own comments for knowledge article and hide the rest using widget in service portal
Hi Team,I have a requirement to show only user own comment for a knowledge article on service portal. Please help me with the code to show users their own comments .How can I achieve this?
Resolved! What are sensible values for glide.script_processor.authorized_script_module_role as part of ISC security score?
Hi all, As part of improving our security score in the Instance Security Center, I want to set the property glide.script_processor.authorized_script_module_role. I have read the documentation, but it does not suggest what sensible values might be. Do...
'New' Request Opens CSM Service Catalog Not the SP Catalog
When we open the Request Overview > Request and select 'New', the CSM Service Catalog is displayed.I would like to change this to the SP Catalog that I have built, but I cannot see where to amend it. If I create a request from an incident, I get the ...
How to know servicenow version details ?
Hi Team, How to check ServiceNow version for normal end users as well as ITIL users. As a admin I can see the version details via stats.do but how ITIL users/Fulfillers can see the ServiceNow version details. ThanksAshok
ESS portal issue
How can we see closed/resolved incidents & problem records in ESS portal?(User already have admin & itil_admin role still he is not able to see the closed/resolved incidents & problem records)
Discover the appliances
Hi Team, How to discover the appliances in ServiceNow. Thanks and Regards,Nikita Gupta
Resolved! Return multiple values from Action in Flow Designer
Hi all, I have made a Script Action in flow designer to find an approver based on the "Manager" field from the submitter of a request, however if there is no manager it should return two other users who are fallback approvers for our whole business. ...
How to Add users to groups in the same flow designer?
Hi guys, Using flow designer, how can I automate the fulfilling of a catalog task that adds users to newly created group. The request contains a list collector of all the user needs to be added in the new group. I am able to sucessfully create a n...
Some CI's names are being populated incorrectly when created or updated through discovery
Hi team, Some CI's names are being populated incorrectly when created or updated through discovery. Thanks in AdvanceNikita Gupta
Resolved! UI Builder - How to configure a list
Hello I am new to the UI Builder and want to configure a workspace similar to the CMDB workspace: In my workspace I already added resizable panes and configured the list menu. Clicking on the different list's names displays the desired lists and the...
Resolved! How to close g_modal window in which I have a record producer; I need to close this g_modal window onsubmit of Record producer.
For a Custom scoped application, inside agent workspace via a UI action, i display a g_modal.showframe function onClick(g_form) { var premiseId = g_form.getUniqueValue();var rpId = 'rpid';g_modal.showFrame({ url: 'sp?id=sc_cat_item&sys_id=' + rpId + ...
Resolved! UI builder - Orders in Sub-page
Hello,I have created a page with sub-pages (viewport).How can I manage pages in right order?? I have entered numbers in "Order" on "Sub-page Overview". My expectation is to show the page with order no. 10 first. Thanks,
