how to set incident caller dynamically as current user?

[Snow User5]

how to set incident caller dynamically as current user?

[dmathur09]

Hi,

Kindly create a onLoad Client script and put the script as g_form.setValue('caller_id','g_user.userID);

Regards,

Deepankar Mathur

[Raghu Ram Y]

Hi @Snow User 

No need to use "Client Script", servicenow is providing OOB Feature..so use it..

1. Open the incident form.

2. Right click on the Caller field and select Configure Dictionary

3. Go to Default value section and follow like below screenshot.

[Raghu Ram Y]

Hello @Snow User 

Thanks for marking my response as helpful, if it  solves your issue then please mark it as correct so that it will be helpful to the future readers.

[Ankur Bawiskar]

@Snow User 

you can use default value in the dictionary of caller_id

javascript: gs.getUserID();

Regards
Ankurr