How to set requested for in RITM using Cart APi is it possible?

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Gowtham Kodali
Tera Contributor

‎09-15-2020 10:29 PM

I am using Cart api to set Requested_for field for different users,but still the requested for is showing my name only

is there any way to set the requested_for by using Cart API

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Ankur Bawiskar
Tera Patron
Tera Patron

‎09-15-2020 10:50 PM

@Gowtham Kodali 

Unfortunately you cannot set any fields of REQ or RITM using Cart API

the only way is to get the REQ sys_id and then set the value

sample script below

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
 //add your requested item to the cart by sys_id of the catalog item
var item = cart.addItem('4054428fdb151f0097679ec6db9619c0', 1);

//fill in the variables on the request item form
cart.setVariable(item,"u_requested_for", "e80edd6edbec6bc097275e25ca9619a4");
cart.setVariable(item,"contact_number", "0");
cart.setVariable(item,"assignment_group", "87ec1c342b2e71406c487fb5a8da1524");
cart.setVariable(item,"application_service", "cdedfbcedb0f9744c291c170ba9619a7");

var rc = cart.placeOrder();

var reqRecord = new GlideRecord('sc_request');

reqRecord.get(rc.sys_id);

reqRecord.requested_for = 'user sys_id you want here';

reqRecord.update();

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Tim Grindlay
Kilo Sage

‎07-05-2021 05:48 AM

Take a look at the script includes SPCart. I mentioned it's use in this post years ago, but I discovered a better way to set the opened_by and requested_for fields independently, after revisiting a requirement in our instance.

var cat_item = ""; //Sys ID of the catalogue item you're adding
var opened_by = ""; //Sys ID of your opened by user
var requested_for = ""; //Sys ID of the requested for user



var cartId = GlideGuid.generate(null); //Generate the sys ID for the cart
var cart = new SPCart(cartId, opened_by); //Create the cart with the opened_by user
var item = cart.addItem(cat_item); //Add the item to the cart

//Define your variables 
//cart.setVariable(item, <variable name>, <variable value>);

cart.setRequestedFor(requested_for);

var SCrequest = cart.placeOrder();