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‎09-15-2020 10:29 PM
I am using Cart api to set Requested_for field for different users,but still the requested for is showing my name only
is there any way to set the requested_for by using Cart API
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‎09-15-2020 10:50 PM
Unfortunately you cannot set any fields of REQ or RITM using Cart API
the only way is to get the REQ sys_id and then set the value
sample script below
var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
//add your requested item to the cart by sys_id of the catalog item
var item = cart.addItem('4054428fdb151f0097679ec6db9619c0', 1);
//fill in the variables on the request item form
cart.setVariable(item,"u_requested_for", "e80edd6edbec6bc097275e25ca9619a4");
cart.setVariable(item,"contact_number", "0");
cart.setVariable(item,"assignment_group", "87ec1c342b2e71406c487fb5a8da1524");
cart.setVariable(item,"application_service", "cdedfbcedb0f9744c291c170ba9619a7");
var rc = cart.placeOrder();
var reqRecord = new GlideRecord('sc_request');
reqRecord.get(rc.sys_id);
reqRecord.requested_for = 'user sys_id you want here';
reqRecord.update();
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎09-15-2020 10:41 PM
can you share the script where you are setting the requested_for field.
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‎09-15-2020 10:49 PM
var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
//add your requested item to the cart by sys_id of the catalog item
var item = cart.addItem(‘item sysid’, 1);
cart.setVariable(item,"u_requested_for", "sys_id of user whom I wanted to be requested for");
cart.setVariable(item,"contact_number", "0");
but still it is setting me as requested for Is there any option
I am running through the Back ground script request,ritm is creating with my name
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‎09-15-2020 10:50 PM
Unfortunately you cannot set any fields of REQ or RITM using Cart API
the only way is to get the REQ sys_id and then set the value
sample script below
var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
//add your requested item to the cart by sys_id of the catalog item
var item = cart.addItem('4054428fdb151f0097679ec6db9619c0', 1);
//fill in the variables on the request item form
cart.setVariable(item,"u_requested_for", "e80edd6edbec6bc097275e25ca9619a4");
cart.setVariable(item,"contact_number", "0");
cart.setVariable(item,"assignment_group", "87ec1c342b2e71406c487fb5a8da1524");
cart.setVariable(item,"application_service", "cdedfbcedb0f9744c291c170ba9619a7");
var rc = cart.placeOrder();
var reqRecord = new GlideRecord('sc_request');
reqRecord.get(rc.sys_id);
reqRecord.requested_for = 'user sys_id you want here';
reqRecord.update();
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-07-2023 09:43 PM
Hi Ankur,
I am trying the same thing. It is mapping everything correctly but date fields are getting populated with current date. Is there a reason for that ?