How to set specific Article Template as default for a Knowledge base

debbiek
Mega Contributor

‎10-03-2018 03:23 PM

Hi.  I have 2 different Knowledge Bases and I have created a specific template for each.  How do I associate the template to the KB so it is the default one that is used for that KB.  

For example:

  • HR Knowledge Base should use the HR Template
  • IT Knowledge Base should use the IT Template

Scenario #1 would be:

  • HR Author goes to Knowledge -> Article Create New
  • In the Select Article Template window only the HR Template is available
  • Likewise for an IT Author

Scenario #2 would be:

  • Person with Author access to both HR and IT goes to Knowledge -> Article Create New
  • In the Select Article Template window both the HR & IT Templates are available

I am using London.  Thanks for any guidance you can offer.

Cheers,

Debbie

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Rajesh Kannan G
ServiceNow Employee
ServiceNow Employee

‎10-03-2018 09:06 PM

Hi Debbie,

Please refer question.

Thanks,

Rajesh

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debbiek
Mega Contributor
In response to Rajesh Kannan G

‎10-05-2018 02:37 PM

Thanks, Rajesh.  I will give it a try.

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