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09-29-2020 10:23 AM
Hello everone, I make a client script to automatize the fill of two fields of an Incident form. One of these is a reference field and the following is the script I wrote.
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var tipo_agen = g_form.getValue('category');
if (tipo_agen === 'Agente Express') {
var ci_number = g_form.getDisplayBox('cmdb_ci').value;
var gr_atm_table = new GlideRecord('u_cmdb_ci_atm');
gr_atm_table.addQuery('u_numero_cajero', ci_number);
gr_atm_table.query();
while (gr_atm_table.next()) {
var tipo_atm = gr_atm_table.u_tipo_atm;
if (tipo_atm == 'AGENTE PROPIO') {
var mantenimiento = gr_atm_table.u_responsable_manto;
var sysid_responsable = g_form.getValue('assignment_group');
if (mantenimiento == 'DIEBOLD SAEX') {
g_form.setValue("assignment_group", sysid_responsable, 'DIEBOLD');
} else if (mantenimiento == 'TDP') {
g_form.setValue("assignment_group", sysid_responsable, mantenimiento);
}
var entidad = gr_atm_table.u_nombre_entidad;
g_form.setValue("short_description", entidad);
}
}
}
}
The reference field's name is 'assignment_group' and is filled in two cases with the 'u_responsable_manto' value. This belongs from the field Responsable Manto that belongs from the 'u_cmdb_ci_atm' table. To set the value of assignment_group reference field I use the setValue() function and pass the sys_id value. But I don't know if that value is the correct.
The following image shows the error.
Thanks in advance
Claudio M.
Solved! Go to Solution.

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09-29-2020 12:58 PM
I think the issue is with this line
var sysid_responsable = g_form.getValue('assignment_group');
You should try with below script if assignment_group is a field in the cmdb atm table where you are trying to pull the values.
var sysid_responsable = gr_atm_table.getValue('assignment_group');
if (mantenimiento == 'DIEBOLD SAEX') {
g_form.setValue("assignment_group", sysid_responsable);
} else if (mantenimiento == 'TDP') {
g_form.setValue("assignment_group", sysid_responsable);
}
Please mark this response as correct or helpful if it assisted you with your question.

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09-29-2020 12:58 PM
I think the issue is with this line
var sysid_responsable = g_form.getValue('assignment_group');
You should try with below script if assignment_group is a field in the cmdb atm table where you are trying to pull the values.
var sysid_responsable = gr_atm_table.getValue('assignment_group');
if (mantenimiento == 'DIEBOLD SAEX') {
g_form.setValue("assignment_group", sysid_responsable);
} else if (mantenimiento == 'TDP') {
g_form.setValue("assignment_group", sysid_responsable);
}
Please mark this response as correct or helpful if it assisted you with your question.
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09-29-2020 03:17 PM
Thank you very much Sanjiv