How to Translate the annotation in Service Portal based on user's language

[tanguturi0527]

Hi All,

Can anyone please help on how to translate the annotations used in Service Portal to be displayed based on user's language.

As of now it is being displayed only in English and below is the html code.

<sp-editable-field data-toggle="tooltip" title= "click here" editable-by-user="data.isLoggedInUsersProfile" table="sys_user" table-id="data.sysUserID" field-model="data.sysUserModel.u_support_language"></sp-editable-field>

I want this "title= "click here"" to be translated dynamically based on user's language.

Attached the screenshot for the reference.

[Ankur Bawiskar]

@tanguturi0527 

is that an OOB widget?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[tanguturi0527]

Hi Ankur,

No, this is custom widget.

Regards,
Vinod Kumar.

[Luiz Lucena]

Hi @tanguturi0527 

Based on the picture it seems the User Preferences widget from Service Portal, but looks like it was customized, right?

Here at the company we use the portal in 4 different languages and every time we have to translate something that was customized, we send the text to people in those regions to translate the sentences for us. 

Then, for each sentence not translated automatically from OOTB, I do the following:

Within the same update set, I switch the language from English to the other language and update the widget accordingly. 

That way, when the user switches the portal language to their preferred language, the translated text appears correctly.

[tanguturi0527]

Hi @Luiz Lucena ,

Yes, this is customized widget. Generally, for choices we are able to translate them and able to display the translated options. But this is an annotation (help message) that needs to be translated.

Regards,
Vinod Kumar.