How to update a Jira Issue with the Jira Spoke in Integration Hub (Orlando version)

[shivanki1]

We are using the Jira Spoke in Orlando version.

Trying to figure out how to update specific fields on a Jira Issue with the "Update Issue" action.

I see "Add Labels" and "Remove Labels" and "Additional Fields"... but does anyone have any examples of how to do that? 

Regards,

Shivanki Jain

[Ankur Bawiskar · Accepted solution]

@shivanki 

Update Issue will only update specific fields

refer below link for help

Jira spoke v2.6.8

How to Set up a ServiceNow Jira Integration: the Comprehensive 2020 Guide

Regards
Ankur

[shivanki1]

The link sends me to Integrate SN with JIRA using Exalate. I do not want to do that.

We have "Update Issue" option already I want to update specific fields only which are OOB .

[Ankur Bawiskar]

Hi,

So are you saying you want to update ServiceNow incident fields when JIRA sends an update command/operation?

If yes then this would be an operation invoked by JIRA

Regards
Ankur

[shivanki1]

Hi Ankur,

I have setup the bidirectional webhook already.

I want to update JIRA Issue fields on SN INC update. We have the OOB action "Update Issue" in JIRA Spoke which I am not sure how to use it. Can you please help me with that.

Regards,

Shivanki Jain