dynamic creation of checkbox
Hi, I want some value to be fetched from a table & display them as check-box in a catalog item.Thanks in advance
Forum Posts
Automate a change request with PowerShell
Hello allI am complete newbie to any type of automation as well as PowerShell.We run Service Now at my place of work and I'd like to try and automate the creation of a change request.It's something I do fairly regularly and learning to automate it wo...
Default CMDB Filter for All Tables
Is there a way to apply a default filter for any CMDB table that a user navigates to? We are using Status (install_status) to track CI retirement, but we are getting a lot of new users who are coming to consume the data, and I keep getting question...
Resolved! Switching Default UI Version
I am trying to set the default UI version to 16 for all users. I am going to the settings icon and clocking the "Switch to UI 16" button. It only seems to be taking effect on my instance though. If I impersonate other users, they are still on UI 15. ...
Resolved! what are the difference between express and enterprise in servicenow?
i'm moving to work on Servicenow express but i couldn't figure out the major difference between Express and Enterprise in servicenow.can anyone nail down the difference of these.
Why Doesn't Mandatory Property Apply to Variable with Widget in Service Catalog?
We are building a Service Catalog for the Service Portal. We have a Multiple Choice Variable where the user selects a Telecom Service. One of these services is a new Mobile Device. We have a Variable in our Catalog Item for the user to select w...
Change default CI status from Installed to custom
Where can I change the default status of a CI?When an asset is created and a CI automatically is created, the status is set to installed by default. Where can this be changed?
Side Door Access
Is there any way we can limit side door access to certain users?we have enabled ADFS authentication in our instanceAny help will be appreciated ThanksNeeraj
Setting up the CMDB Health Inclusion Rules for Compliance Metrics
Hi,CMDB Health Inclusion Rules are introduced in Jakarta release and helps selecting specific CI's from specific classes before running the CMDB Health Dashboard measurements. The inclusion rules are available for metrics Completeness (Recommended, R...
Using roles and user criteria
If a Knowledge Base has a User Criteria and when we add Roles on the Knowledge Article, after publishing the article, the users that match the User Criteria seems to not have access. is this expected behavior Found few links but could not find any up...
Resolved! Reference Qualifier not working on portal
Hi,I have write one reference qualifier on "Lookup Select Box" type, on service catalog.but it's not working on portal.
Resolved! Setting the Short Description of the Request (REQ)
We currently use an order guide that our users use to order computer hardware requests and on the form they choose if it's for a cost centre or project. The Cost Centre and Project fields are reference field variables to their respective tables.Our h...
How to manage CI Alias in ServiceNow ?
Hi All,I review alias tables in Service-now we have following tables (see image) for alias. If you check cmdb_alias table it has following fields.CIIP addressTypewe want to manage CI Alias in ServiceNow but we also need to insert Alias Name in table....
Resolved! How to successfully insert a video into Knowledge article?
I have embedded a .mov file into the Knowledge text area. I am trying this in both Fuji and in our development Geneva environment. The video uploads but then it disappears after Saving the KB. Where does it go? Do I need t...
Resolved! Set the Notification 'From' and 'Reply To' addresses as Variables
Hi,I was hoping to create a catch-all notification for emails from other systems. Depending on the source, I was hoping the notification 'From' and 'Reply to' could be dynamic based on the source (you would be able to dot-walk to it).However:Does any...
