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Transform map mapping to child table fields

Hello Friends, In my transform map, I am mapping the source fields to the cmdb_ci table, but there is a need to map fields to different child tables of cmdb_ci such as network, Windows, Linux server. I would like to map the fields such as Operating S...

Resolved! Can't set default filter for related list

Hi all,   I'm trying to configure a default filter for the Task SLA related list in the Incident form. The purpose is that users will only see SLAs of type SLA, while types Underpinning Contract and OLA will be filtered out. I've tried step by step s...

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Disable Autoredirect IDP

I am currently configuring SSO Integration using Azure. On opening the instance url, it automatically redirects to the idp login page, i assume this is because the autoredirect idp checkbox is checked. How do i disable this to enable me land on the s...

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Resolved! Measuring Visual Task Board performance

Do you know if there is a way to measure performance related issues on a visual task board?    We have a freeform visual task board that takes about 25-40 seconds every time it loads. The vtb has 1100 cards (~400 active, ~700 archived) and 38 lanes. ...

CI relation for certificate

I'm about to set up relationships to certificates in ServiceNow. I have created a separate class called Certificates and certificate CIs they can be related to Servers, Windows Server and Linux Servers. I have created a new Suggested Relationships fo...

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Resolved! Hide Related List link on Service Portal

Hi. I'm trying to hide the related list link on the Service Portal record I'm on a scoped app and I've tried creating a Client Script but I can't seem to make it work on the portal: I want to hide the related list if the user doesn't have the role ...

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Nen by Tera Guru
  • 3759 Views
  • 9 replies
  • 1 helpfuls

Edit a filter in an existing favorite

This may be a quick discussion. Is there a way to edit the filter within an existing favorite?I have users that are adjusting favorites on a regular basis as they become more comfortable and the current training is to adjust the filter to your new ne...

time worked vs time card - reporting

Looking for advisement around an accurate repository of time worked data for reporting purposes and would like feedback on the behavior i'm seeing currently in our company instances.  I'm trying to advise team members as to what table(s) would be bes...

Les1 by Tera Guru
  • 1241 Views
  • 1 replies
  • 1 helpfuls