HRSD or CSM?

[Dimitri Destin]

Hello Community,

I would like your opinion about a choice to do.

One company provides HR services to other companies. (as Partena, SDworks, etc)

It processes requests and changes for the employees of its client companies.

Should they use the HRSD application or the CSM application?

Thank you in advance.

Regards,

Dimitri

[Musab Rasheed]

Hi Dimitri,

CSM would be better as HRSD is for company's HR department and it involves lot of confidential things, as you mentioned company is processing request and changes for client so it's not wise idea to use HRSD. You can even utilize existing Service request in case it is just about normal small enhancement. Mark my answer as correct if that helps.

Regards

[John Zhang1]

We know HRSD is the employee app and CSM customer app.  For your case, if you use same Prod instance for both HRSD and CSM for your client, you shall use HRSD to manage all HR request related HR Services, but if you use the separated instance to your client you shall use both