My understanding is that Vendor Items are published to the Product Catalog. When published to the Product Catalog, it also gets published to the Service Catalog.In the data published, the price is included.What if the Vendor Item price is changed?I s...
Current our Service Portal login only allows ESS users to view the portal page. When an ITIL user logs in, they are directed to the Thick Client. How can we make the Service Portal page available to ALL users?
Can anyone explain what is exact difference between below schema map properties in servicenow with examples .Referenced Referenced byExtended Extended By .
I find the ServiceNow attachment interface extremely barebones. Has anyone implemented a solution where additional metadata such as Document Type, Description, Tags etc. can be associated with attachments?
Hi. I would like to use a UI page to let a user submit a few fields on an Incident ticket that, on submission, would create a dozen incident alerts for various teams based on the fields they filled in. I don't want to modify the incident table since ...
Hi guys,I've a 30 scheduled jobs. And I want to push them to another instance.Currently I found a way to make .xml file for 1 scheduled job.Therefore, I need to create 30 .xml files in my case.In case of right clicking on "Name" field (see image belo...
Hi,I am planning to integrate the RSA Archer and other tools like ApptioARIBADELL WDMRSA ArcherCASPERADDMI would like to request help to initiate and finish these integrations. Please guide me with documentation and procedure to do these integra...
Hi I have a string field called phone number in a custom application. Im trying to figure out if you can format the field for phone numbers ex. phone number: - - but when I add this on a template or a default value it returns nothing and the ...
I'm curious if anyone has created a solution for dynamically setting the endpoint for different environments using the Workflow Custom Activities? On that form you just select the SOAP message, function, and endpoint. You don't have a way to call "se...
I understand how to link an external source to a KB article but I need to link one KB article to another KB article. Does the knowledge base module have this capability? The only thing I found was attaching an external file to the KB article and I ha...
One of my prospects is looking if they could use push notifications on mobile devices (iphone & ipad) in the browser.For the end users they prefer not to use the Mobile App of ServiceNow but solely use the Service Portal experience. If the status of ...
In an OOB instance, is there something preventing an individual with a custom role (not inherting other roles) from seeing and writing to the work notes field on the Incident record?I created a read and a write role. It has my custom role requirement...
hi all,I have a requirement to add an "Assign to me" choice to the form context menu options on incident/request/task records...currently you can see this option from the list view I'd like this option to be available from the right click scroll down...
Hi,i created a custom table with few fields. i decided those fields to 2 tabs.i was able to hide / show one of the tabs depending on a value in a certain drop down field.Does anyone know how i can set focus on a tab - so when i change the value of th...
I want to disable guest. Not create an incident for guest emails.Send a email notification to contact the Service Desk. I've search the wiki and can find disable the incident creation inbound pretty simple. Disabling the guest account is easy. What ...
