Can I email a KB article?
Hello,Do you know if there is a way to email a Knowledge base article ?
Forum Posts
Resolved! Prevent Incident Surveys from being sent to a group of users
Hi Everyone,I just wanted to say thank you to everyone's help with my previous questions. I'm still working on a couple of them, but your support is truly appreciated and I am grateful.I am now trying to restrict Incident surveys from being sent to a...
Resolved! Alllow all Configuration Items for a role
What is the best way to allow access to all classes/types under Configuration Items so that they are visible both as a module (if there is one) and in the list view. I want everyone with the role asset to have access to these objects for viewing.Is t...
Create AD Object error
I'm currently building some orchestration based catalog items within our service catalog. When attempting to create a user utilising the included packs, I constantly receive the following error in the ecc queue.<hresult>-2147016693</hresult><error>Th...
Resolved! using setDisplayValue to control date field value to match user's date format
Hi all,I've got a client script and script include that I'm using to set a date field based on the value of a variable on an asset record. I need to incorporate some code to set the value in the new field to match the user's date format to ensure t...
How to create a Pop up on a selected variable
Looking for a Client Script that will Popup a message on a selected variable.. If "No" is selected then a set of instructions will pop up
Show Help, "More Information" should be visible or open by default
I have a requirement where few of my variables in the catalog item has "More Information" tag . I have selected show help in the each variable section. But they are closed by default. I want to show it Open by default when catalog item loads.Thanks
Resolved! Hide Knowledge Bases
Is it possible to hide the visibility of the Knowledge Bases from the Knowledge Base home page based on roles or other conditions?
Resolved! Specify timestamp and user ID on Journal Entries
Hi All,We are developing a custom application that manages cases. This application replaces a system that the customer is using. Their existing system currently has case notes, which would typically be modeled as journal entries in ServiceNow. The as...
Resolved! Approval view link in email notification
Dear Colleagues,I'm preparing some notifications and what I wan to include in them is link to approval view for approvers, so they can easily reach the ticket and approve/reject from there.I've tried ${sysapproval.URI_REF} however it is not working, ...
adding an IF statement that handles the return value if it's a sys_id?
hi all,I've got a GlideRecord that is retrieving the variables and values from a record. However one type of variable on the record is a reference to a table that extends the Data Lookup Matcher Rules table, and for those variables it is returning ...
Understanding ServiceNow Tables & Columns
I am new to ServiceNow and i want to start reporting in ServiceNow using PA. Although i understand that CMDB_CI and Task are the main Coretables; and then there are bunch of parent and extended tables in Service e.g. incident/Application and other de...
Is it possible to have two instances cloned the same day at the same time?
Is it possible to have two instances cloned the same day at the same time? Due to the nature of our operations we need to have two instances cloned the same day at the same time but when I go to ServiceNow to schedule the clones, it's allowing to on...
building html setup to be added to work notes thru script include
Hi community,working with a script include that is meant to populate the WorkNotes on an incident that is generated from a request. What I need to do is to have the script include take the variables from the request and to put them into a grid (see...
Resolved! How does live update is being done on the record?
Hi All,I want to know how live update is being done on the record, for example if two users opens same record user1 changes the data and saves the record, it automatically reflects in user 2 screen. I wanted to know how this works in service now.Can ...
