ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Specify timestamp and user ID on Journal Entries

Hi All,We are developing a custom application that manages cases. This application replaces a system that the customer is using. Their existing system currently has case notes, which would typically be modeled as journal entries in ServiceNow. The as...

roshanrao by Kilo Expert
  • 2479 Views
  • 5 replies
  • 3 helpfuls

Resolved! Approval view link in email notification

Dear Colleagues,I'm preparing some notifications and what I wan to include in them is link to approval view for approvers, so they can easily reach the ticket and approve/reject from there.I've tried ${sysapproval.URI_REF} however it is not working, ...

greggszul by Tera Expert
  • 6526 Views
  • 9 replies
  • 3 helpfuls

Understanding ServiceNow Tables & Columns

I am new to ServiceNow and i want to start reporting in ServiceNow using PA. Although i understand that CMDB_CI and Task are the main Coretables; and then there are bunch of parent and extended tables in Service e.g. incident/Application and other de...

sayub by Tera Contributor
  • 6544 Views
  • 6 replies
  • 0 helpfuls

Linking to KB articles

We're starting to fill out our KB more and I'm wondering if there is a way to make the page for article (kb_view) present so it looks like part of the rest of the CMS, with our header and sidebar etc? Right now if I link to an article (ex. kb_view.do...

Tom Alday by Mega Guru
  • 5378 Views
  • 13 replies
  • 2 helpfuls

Service Catalog Project Plan

Has anyone written up a Project Plan to develop a Service Catalog for their organization? Are you willing to share it? I was hoping to avoid re-inventing the wheel and would love to chat with others who are in the process or have deployed Service Cat...

kiranbahl27 by Kilo Contributor
  • 3057 Views
  • 4 replies
  • 8 helpfuls