I am attempting to Create A Guided Tour for my Service Portal

[Sean Hamilton]

Hello, I am attempting to create a tour for my self service portal.  I am in Jakarta and following the directions verbatim, and not getting very far!  First I click on create tour, enter my information an receive this error message:

I then remove the navpage.do and receive this error message.  This is as far as I get!  Any help would be greatly appreciated.

[Pradeep Sharma]

Hello Sean,

Application page name should be updated with the Table name for ex: if you are trying to create a Tour against Incident Table then the application page name should be incident 

-Pradeep Sharma

[Mark Stanger]

If you're using Service Portal, guided tours are not supported until the London release.  Guided tours are not available for CMS sites.  In London and beyond, you can create a guided tour starting with your Service Portal homepage by referencing the 'index' page like this...

Please mark this answer as correct if I've answered your question.  Thanks!

[Jordan Rose1]

Hi Mark, I noticed in London Patch 1 HotFix 2 that you can't even create a tour for Service Portal.  A record can be created, but when you try to launch the designer, this error appears on a new HTML page:  

"The reference to entity "gtd_portal_title" must end with the ';' delimiter."

[GianLuca Giusti]

Fixed in London Patch 3: Trying to create guided tours on the Service Portal fails with the error message "The reference to e...

How to setup Guided Tours for a Specific Catalog Item

Create a guided tour