We currently have two Knowledge Bases, which articles are visible to all end users (we don't have anyone specified in can read). One Knowledge Base is named How To where we store all of the How To instructions, and the other is our Information Tech...
HI Administration All,I have modified OOB UI page "assessment_take2" as per user requirement. This was for adding custom translations for a message. Code is like below :<j2:if test="$[GlideMobileExtensions.getDeviceType() == 'doctype']"> <div class...
Hi Guys,I have got a requirement from a client where I need to make knowledge articles which are in 'Penning Retirement' state/stage visible to users just like those which are published. Anybody has any idea how I can address this?Thank you,Mussie
How can we find the age of any service-now instance???ThanksDivya
We currently have a single AD LDAP sync, where we pull down user information and group membership. We use AD to manage ServiceNow groups and their members (the ldapUtils.addMembers function), which has worked out great for us so far. However, we're l...
I want to create a report on the number of CI's that were decommissioned during a certain time period. I have created a report for CIs created using the cmdb_ci table and using Created to filter on the desired date range. There doesn't seem to be a...
Hi There!When I added keywords under Knowledge Base>Featured Content tab in our"Dev" instance [ version: Istanbul ], I noticed they got captured in the Update Set I had on. Do keywords need to be first created in Dev and then brought into Prod thro...
We have an end-user knowledge base that we want to link to from the knowledge portal. I tried using a "VBP Icon Link" pointing to the kb_view2 page, but that isn't working. Any recommendations?
Hello SNow Community,i have a complex UI script with using GlideRecords of user & attachment objects and called from UI Action. I now wanted to reuse functions of the UI script in ServicePortal with adding a button. I found this: portal widget custom...
I have a list field on table I created that references records on another table.When I try and pick choices on the list field and save the record, it only saves one of my choices and then cuts off the rest, only leaving a few alphanumeric characters....
We are looking to provide a better experience for our customers on our CMS portal. Using addErrorMessage() or addInfoMessage() is not ideal, as we don't want to scroll customers up to the top of the form just to go back down to submit it; and using s...
To All Helsinki and Service Portal Users,The Issue: Record Producer is not populating dependent variables in the Service Portal like it does in the Native UIAssumptions: Related to the applied Client Script that isn't running in the Service PortalSer...
By default approval summarize will be shown as below.After clicking on this it expands with all the details of the service request.Is it possible to make this "approval summarize" expanded by default and user no need to click to view the data?
I have been trying to get an insertResponse from the ServiceNow web-service. I know that the elementFormDefault property under Webservices need to be set to False.Since I do not have an admin login, I cannot do so. Is there an alternate? I need a res...
I have a variable set that used by multiple catalog items, how to write a catalog client script to get the current catalog item information(name, sys_id, etc)?